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Inspector General Open Recommendations

02/23/2021 - Department of Veterans Affairs VA Needs Better Internal Communication and Data Sharing to Strengthen the Administration of Spina Bifida Benefits [Report Details] Review - Open Recommendations

01
The OIG recommended that the under secretary for benefits and the under secretary for health formalize interagency sharing processes between the Veterans Benefits Administration’s Denver regional office and the Veterans Health Administration’s Office of Community Care on how data and information will be shared between both offices to prevent payments from continuing to deceased spina bifida beneficiaries.
02
The OIG recommended that the under secretary for benefits and the under secretary for health take the following actions establish clear written guidance on sharing beneficiary data between the Veterans Benefits Administration’s Denver regional office and the Veterans Health Administration’s Office of Community Care to ensure all entitled beneficiaries are enrolled in health care.
03
The OIG recommended that the under secretary for benefits institute standardized procedures to help the Veterans Benefits Administration’s national call center agents provide accurate and comprehensive information about spina bifida benefits.
04
The OIG recommended that the under secretary for health direct the Veterans Health Administration’s Office of Community Care to develop a process to ensure those beneficiaries who are not using the services for which they are eligible, or need assistance with locating those services, receive them.

02/19/2021 - Consumer Product Safety Commission Audit of the CPSC’s Office of Communications Management’s Strategic Goals [Report Details] Audit - Open Recommendations

1
Communicate with staff on the relationship between the strategic goals and the day-to-day processes in place to achieve those goals. This communication should include discussion of the strategic goals process end- to-end.
2
Fully document and implement procedures for the process of discontinuing key performance measures, the reason for discontinuation, and intentions concerning future key performance measures.
3
Fully document and implement procedures covering the processes related to performing the activities necessary to achieve OCM’s key performance measure targets.
4
Update the CPSC policies as necessary to reflect any new procedures.
5
Develop and implement procedures to maintain, retain, and update OCM program documents, at least annually.
6
Fully document and implement procedures for compiling, calculating, and reporting data in the Annual Performance Report.
7
Coordinate with the Office of Budget, Planning, and Evaluation to develop control activities to improve data confidentiality, integrity, availability, and reporting. Specifically, develop and utilize a reporting tool which includes adequate data security, or leverage the data security features that already exist in Excel. Create or incorporate into existing standard operating procedures the control activities that were developed.
8
Create and or enhance policies and procedures to include an adequate review of the spreadsheets.
9
Continue planned efforts to identify and implement tools to improve message usefulness and measure message effectiveness.
10
Implement a risk assessment process to determine where to focus efforts in terms of usefulness and improving message effectiveness.
11
Review, at least annually, data from communication effectiveness tools, and adjust communication strategies based on the data analysis.

02/17/2021 - Department of Veterans Affairs VHA’s Response following Cardiac Catheterization Lab Closure at the Samuel S. Stratton VA Medical Center in Albany, New York [Report Details] Inspection / Evaluation - Open Recommendations

01
The Under Secretary for Health should publish written guidance that clarifies roles and responsibilities of the national Cardiology program office, Veterans Integrated Service Networks, and Chief Medical Officers to review and opine on interventional cardiologist applicant’s qualifications for employment in those cases when facilities lack local interventional cardiology expertise and the facility’s Chief of Staff seeks subject matter expert opinion.
02
The Under Secretary for Health should outline general parameters and triggers for facilities without local interventional cardiology expertise to engage appropriate subject matter experts in interventional cardiology to advise responsible facility leadership regarding data needed to conduct a focused professional practice evaluation for cause.
03
The Veterans Integrated Service Network Director reviews circumstances that led to the failure to respond to an Office of Inspector General request for additional information and alters the person-dependent process accordingly to ensure future OIG referrals are responded to timely and completely.

02/14/2021 - Department of Housing and Urban Development Contaminated Sites Pose Potential Health Risks to Residents at HUD-Funded Properties [Report Details] Inspection / Evaluation - Open Recommendations

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