An official website of the United States government
Here's how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Brought to you by the Council of the Inspectors General on Integrity and Efficiency
Federal Reports
Report Date
Agency Reviewed / Investigated
Report Title
Type
Location
U.S. Postal Service
Efficiency of Operations at the Westchester Processing and Distribution Center, White Plains, NY
The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 308 processing facilities and 31,100 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce to meet marketplace needs; leveraging emerging technologies to provide world-class visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.
This report presents the results of our self-initiated audit of the efficiency of operations at the Westchester Processing and Distribution Center (P&DC) in White Plains, NY. We judgmentally selected the Westchester P&DC in White Plains, NY, based on delivery unit performance scores at the district level. After selecting the delivery and retail district, we reviewed several performance indicators for the Westchester P&DC during fiscal years 2025-2026, including Leg 1 and Leg 3 failures;1 mail clearance times; workhours, mail volume, and productivity; scanning compliance; scanner accountability; and late, canceled, and extra trips. The Westchester P&DC is in the New England Division and processes letters, flats, and packages. The Westchester P&DC services multiple 3-digit ZIP Codes in urban and rural communities.
The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.
This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Yonkers Main Post Office (MPO) in Yonkers, NY. The Yonkers MPO is in the New York 3 District of the Atlantic Area and serves about 69,146 people in ZIP Code 10701, which is considered an urban area. The unit also services ZIP Code 10702 for PO Box routes.
The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.
This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Mount Vernon Main Post Office (MPO) in Mount Vernon, NY. The Mount Vernon MPO is in the New York 3 District of the Atlantic Area and serves about 73,753 people in ZIP Codes 10550, 10552, and 10553, which are considered urban areas. The unit also services ZIP Code 10551 for PO Box routes.
The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.
This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the White Plains Main Post Office (MPO) in White Plains, NY. The White Plains MPO is in the New York 3 District of the Atlantic Area and serves about 85,304 people in ZIP Codes 10601, 10603, 10604, 10605, 10606, and 10607, which are considered urban areas. The unit also services ZIP Code 10602 for PO Box routes.
This delivery unit has 63 city routes. From October 18 through November 14, 2025, the delivery unit had one postmaster and six supervisors. During our site visit two of the six supervisors were assigned to a different facility but the unit had an additional three acting supervisors. As of October 31, 2025, the year-to-date employee availability rate for the White Plains MPO was 90.5 percent, which is under the Postal Service’s retail and delivery operations employee availability goal of 93.7 percent for fiscal year 2025. The White Plains MPO is one of four delivery units the OIG reviewed during the week of December 8, 2025, that are serviced by the Westchester Processing and Distribution Center.
The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.
This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the New Rochelle Main Post Office in New Rochelle, NY. The New Rochelle MPO is in the New York 3 District of the Atlantic Area and serves about 61,342 people in ZIP Codes 10801 and 10805, which are considered urban areas. The unit also services ZIP Code 10802 used for PO Box routes.
Financial Audit of USAID Resources Managed by Organization for Sustainable Development, Strengthening and Self-Promotion of Community Structures in Benin Under Cooperative Agreement 72068024CA00004, March 28 to December 31, 2024
This management alert presents issues the U.S. Postal Service Office of Inspector General (OIG) identified during the Counterfeit Postage Program audit (Project Number 25-072). Our objective is to provide immediate notification of these issues related to an identified deficiency in the prevention of Enterprise Payment Account (EPA) fraud.
Background
The Postal Service offers mailers the ability to obtain and pay for package labels through various systems designed to improve customer experience.
