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Abbreviation
AMTRAK
Agencies
Amtrak (National Railroad Passenger Corporation)
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline
Contract and Grant Fraud Environmental, Health, and Safety Violations Computer Crimes Product Substitution and Suspect/Counterfeit Parts Bribery, Kickbacks, and Gratuities False Statements and False Claims Conflicts of Interest and Ethical Conduct Violations Travel Fraud Theft or Abuse of Government Property Violation(s) of Criminal Law and/or the Civil False Claims Act in Connection with a Federal Contract Other Violations of Federal Laws and Regulations Any Issue Believed to be Fraud, Waste, or Abuse Related
What Not to Report to the OIG Hotline
Amtrak Emergencies - Amtrak emergencies should be directed to the Amtrak Police Department at 1-800-331-0008. Customer Service Complaints - If you wish to submit a customer service complaint, such as issues related to train delays, cleanliness of trains, demeanor of Amtrak employees, and/or to request a refund, please contact Amtrak Customer Service or 1-800-USA-RAIL.

Train Operations: The Company Can Improve the Quality of Customer Service to Passengers with Disabilities

2025
OIG-A-2025-009
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Our objective was to assess the company’s efforts to provide high-quality customer service to passengers with disabilities. We found that although the company has ongoing efforts to improve the service it provides to these customers, it faces challenges in two key areas. First, it does not have an...

CLERK TERMINATED FOR USING COMPANY EQUIPMENT AND TIME TO SELL ITEMS ONLINE

2025
OIG-WS-2025-338
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Our investigation determined that a Clerk based in New Brunswick, New Jersey, violated company policies by using her company-issued computer and other company equipment, such as printers and copiers, to conduct personal business by selling items online on company time. We also confirmed that she was...

TWO AMTRAK EMPLOYEES PLEAD GUILTY TO CONSPIRACY TO COMMIT HEALTH CARE FRAUD

2025
OIG-WS-2024-337
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Two Amtrak employees, Kevin Frink, 53, of Willingboro, New Jersey, and Dion Jacob, 51, of Brooklyn, New York, pleaded guilty to conspiracy to commit health care fraud on May 22, 2025, and June 11, 2025, respectively, in U.S. District Court, District of New Jersey. According to court documents, Frink...

SUPERVISOR TERMINATED AND ENGINEER REPRIMANDED FOR TIME KEEPING FRAUD

2025
OIG-WS-2025-336
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Our investigation determined that, between 2022 and 2023, an Amtrak Supervisor based in Philadelphia and several other employees violated company policy by not swiping out on a Time Entry Device (TED) after their shifts and, subsequently, swiping out and immediately back in when they returned to...

Engineer Terminaed for Failure to Disclose Outside Business Activities and Misus of Amtrak Computer

2025
OIG-WS-2025-333
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Our investigation determined that an Amtrak Engineer based in Philadelphia, Pennsylvania, violated company policies by misusing his company-issued computer to conduct personal business on company time and failing to report three outside businesses on his annual Certificates of Compliance. He was...

Lineman Trainee Terminated for Offering Employment in Exchange for Sexual Favors

2025
OIG-WS-2025-334
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Our investigation determined that a former Lineman Trainee based in New Brunswick, New Jersey, violated company policies by offering company employment under false pretenses in exchange for sexual favors, as well as lying in an OIG interview about his interaction with the complainant. Specifically...

Employee and Spouse Convicted for Fraudulent Receipt of Pandemic Related Funds

2025
OIG-WS-2025-335
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

An Amtrak Passenger Conductor based in Philadelphia, Pennsylvania, pleaded guilty on June 24, 2025, in U.S. District Court, Eastern District of New York, to one count of wire fraud involving the fraudulent submission and subsequent receipt of $52,500 for two Paycheck Protection Program (PPP) loans...

National Health Care Fraud Takedown Results in 324 Defendants Charged in Connection with Over $14.6 Billion in Alleged Fraud

National Health Care Fraud Takedown Results in 324 Defendants Charged in Connection with Over $14.6 Billion in Alleged Fraud
Article Type
Investigative Press Release
Publish Date

National Health Care Fraud Takedown Results in 324 Defendants Charged in Connection with Over $14.6 Billion in Alleged Fraud

Technology: Interim Report on the Company’s Cloud Computing Practices

2025
OIG-MAR-2025-008
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Like other organizations, Amtrak (the company) has been migrating its existing technology systems and data and deploying new systems to the cloud, and its efforts are ongoing. During our ongoing audit of the company’s cloud computing practices, we identified two pressing cybersecurity issues. We are...

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