Federal Reports

The North Bay Processing and Distribution Center is in the San Francisco District of the Pacific Area. During fiscal year (FY) 2019, it manually processed 17.7 million letters, almost 800,000 flats, and 1.2 million parcels. It is much more cost effective for mail to be processed on mail processing equipment. In FY 2019, the average productivity for letters processed on mail processing equipment was 7,299 mailpieces per hour while the average productivity for manually processed letters was 1,163 mailpieces per hour. The North Bay P&DC’s FY 2019 manual letter productivity of 4,165 mailpieces per hour was significantly higher than the national average productivity of 1,163 mailpieces per hour. Our objective was to assess the North Bay P&DC’s manual letter processing operations.

Due to the impact of first‑line supervisors on Postal Service operations, the OIG sought to gain an understanding of the structure, footprint within the organization, and investments made in first‑line supervisors. As such, key human capital and performance data related to first‑line supervisors was examined to assess patterns of historical performance, evaluate comparability across various categories, and identify relationships between first‑line supervisors and key performance metrics. This white paper provides the results of our assessment, including analyses of key operational, performance, and cost metrics that impact Postal Service operations.

The La Vergne Post Office is in the Tennessee District within the Eastern Area. This unit has 18 rural delivery routes (including one auxiliary route) delivered by 26 carriers (17 full time and 9 part time). We chose the La Vergne Post Office based on the number of stop-the-clock (STC) scans occurring there. We used geolocation data to identify units with STC scans that occurred at the delivery unit instead of the intended delivery address. The La Vergne Post Office had 17,611 STC scans at the delivery unit between June and August 2019.

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