Open Recommendations

We recommend the Secret Service Office of the Chief Information Officer enact an outreach strategy to communicate to employees that the use of personal devices is not allowed for official business. In addition, develop and implement guidance outlining steps employees must take to safeguard communications if they need to rely on a personal device (such as during an emergency) and to ensure such usage is reported and information is properly retained as an official record.

We recommend the Secret Service Office of the Chief Information Officer update its vulnerability testing policy to incorporate the National Institute of Standards and Technology’s process for testing mobile app code.

The Chief of Staff ensures facility leaders develop workflows for all services to identify team members roles in the process for communicating test results.

Evaluate whether the $335.7 million of unsupported costs were prioritized to support targeted disaster recovery efforts and document conclusions reached, as applicable.

Develop and implement written policies and procedures to ensure its DAF funding allocations decisions are clear and transparent and fully supportable through auditable information.

Conduct a study to understand the effects of heavy vehicle traffic associated with sustained increases in launch-related transport activity on Kennedy roadways and establish a mitigation plan to address the impacts.

Prioritize funding from the H.R.1 reconciliation bill to address common use launch infrastructure issues at Kennedy, including electrical power distribution, gas supply and distribution, and transportation infrastructure.

Assess the ability to charge an Other Approved Indirect Rate on reimbursable agreements for launch services that is dedicated to maintenance and upgrades of common use launch infrastructure.

The Director ensures Environmental Management Services staff keep patient care areas clean and well maintained.

Require medical facility directors in Veterans Integrated Service Network 8 to ensure supply chain staff periodically review unit conversion factors in the Generic Inventory Package to ensure accurate system values and quantities are recorded and then correct any discrepancies.

Require medical facility directors in Veterans Integrated Service Network 8 to develop and implement procedures to maintain stock within the required thresholds as outlined in Veterans Health Administration Directive 1761.

Require medical facility directors in Veterans Integrated Service Network 8 to ensure supply chain staff review and update ABC classification labels on expendable supplies in accordance with Veterans Health Administration guidance and establish a process to routinely verify that labeling aligns with the official ABC classification report.

Ensure medical facility directors in Veterans Integrated Service Network 8 develop a process to ensure facility staff safeguard expendable supplies in accordance with Veterans Administration Handbook 0730.

Ensure medical facility directors in Veterans Integrated Service Network 8 develop and implement local procedures that require clinical service areas to notify supply chain staff when equipment is relocated and establish protocols to validate and update equipment location during clinical moves or room changes and ensure equipment items are properly tagged.

Require medical facility directors in Veterans Integrated Service Network 8 to enforce timely completion of reports of survey in accordance with Veterans Health Administration policy and implement oversight mechanisms to monitor the timely initiation, approval, and closure of reports.

Ensure facilities implement corrective actions to effectively address deficiencies identified during the Veterans Integrated Service Networks quality control reviews.

The Chief, Taxpayer Services, should revise the IRM 21.3.5, Taxpayer Inquiry Referrals Form 4442, to require CSRs to add the AMS case number in the historical narrative section within AMS.

The Chief, Taxpayer Services, should collaborate with the Commissioner, SB/SE Division, Commissioner TE/GE Division and Chief, CI to develop centralized intake, tracking, and resolution processes for inquiry referrals processed outside of AMS, and ensure that business unit employees working outside of AMS use the AMS case number in their tracking processes.

Develop and implement oversight activities for ECAP to provide reasonable assurance that selfcertified commodity information for routine applications is accurate.

Document the agency’s program risk assessment process to ensure the agency considers and validates risks related to the accuracy of self-certified information on pre-filled applications.

Develop and implement a risk-based counterfeit stamp identification and mitigation strategy with documented vulnerabilities and risks; initiatives and priorities; roles and responsibilities, including a revenue assurance champion; and performance tracking mechanisms.

Take immediate action to enhance counterfeit stamp testing of mail processed on Advanced Facer Canceller System 200 machines, such as by more targeted or sample testing using the high-revenue protection mode.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

The Director, SB/SE Division, Collection Inventory Delivery and Selection, should develop a process to validate the accuracy and completeness of the ACS chat applications’ data.

The Director, SB/SE Division, Collection Inventory Delivery and Selection, should establish standards to assess the effectiveness and efficiency of the ACS chat applications using quantitative performance measures and indicators.