Open Recommendations

We recommend the CBP Commissioner develop and implement a mechanism for tracking the number of instances wherein agents and officers offer familial DNA testing, the number of instances wherein aliens refuse testing, and the results of administered
tests.

Ineffective Network Access Controls for Unauthorized Assets (Asset Discovery)

Inadequate Software License Management (Licensing)

Inadequate Management of Unsupported Software Processes (Inventory Asset Management)

Establish internal controls to ensure the Service Standard Directory is updated timely when service changes in specific markets.

Evaluate the reasons for cancellations of freight auction and repetitive highway contract route trips to reduce the associated excess payments for these trips during the post-peak season.

Adjust package processing plans and staffing plans during peak season to ensure full capacity of machines is used to minimize delayed mail volume.

Direct and monitor division management decisions in the offload process during peak season to incorporate strategic factors, such as facility type, resources, and equipment capacity.

Develop a process for clear communication of offloads between all levels of processing and logistics functions.

Reassess the methodology used for surface transportation planning to better estimate surface transportation needs and costs.

Evaluate the reasons for cancellations of freight auction and repetitive highway contract route trips to reduce the associated excess payments for these trips during peak season.

Assess and update peak season key performance indicators and initiatives.

Develop measures and targets to evaluate the customer experience during peak season.

Adjust the timelines for peak initiatives to incorporate post-peak season package volume on operations.

The Associate Director for Health Services recognizes and shares Peace Corps/The Gambia’s promising practices with other posts to help guide their medical inventory practices and needed improvements.

The Country Director of Peace Corps/Namibia instructs the Peace Corps Medical Officer and other medical staff to perform a full medical inventory count of controlled substances under the supervision of Director of Management and Operations and witness the inventory count.

The Country Director of Peace Corps/Namibia ensures all controlled substances are securely locked in a cabinet inside a secure room and monitors access to the storage unit.

The Country Director and Director of Management and Operations of Peace Corps/Namibia conduct staff training on the medical inventory process and educate staff on agency requirements, roles and responsibilities, procedures for implementing the inventory system, and special standards for controlled substances in accordance with agency requirements.

The Country Director and Director of Management and Operations of Peace Corps/Namibia and develop a plan to provide additional oversight through at least calendar year 2026 to ensure that the processes required to manage controlled substances are being followed and that the personnel are adequately managing medical inventories.

The Country Director of Peace Corps/Namibia ensures controls over dispensing records, including signed receipts from the volunteers (form Peace Corps-734D), are monitored, the dispensing book is secured properly, and copies are distributed to designated staff and filed in a timely manner.

The Country Director and Director of Management and Operations of Peace Corps/Namibia review the Health Unit Assessment and recommendations completed in August 2024 and create a plan for addressing the recommendations fully with target dates for implementation.

The Associate Director for Health Services and the Regional Director of the Africa Region follow up with the Country Director and Peace Corps Medical Officer in Peace Corps/Namibia to ensure appropriate action is taken to implement these recommendations to improve management of controlled substances.

Define the company’s requirements for managing and monitoring FMLA leave use, including the tools and data it needs for effective oversight and workforce planning.

Assess the costs and benefits of potential solutions to address the company’s requirements for managing and monitoring FMLA leave use. Options the company could consider include: (1) outsourcing all oversight activities, (2) developing an internal team or software to manage and monitor leave use, and (3) a combination of these strategies, or others as appropriate.

Based on the company’s cost-benefit analysis, select a strategy that would most effectively meet company requirements and develop a plan to implement it.