Open Recommendations

The OIG recommends facility leaders ensure staff secure all medications and the supplies used to administer medications in the Emergency Department.

The OIG recommends facility leaders confirm staff are knowledgeable about how the lobby kiosks function to assist veterans with sensory impairments.

Establish and implement an agency-wide resource committee to monitor and report on corporate resource needs, including existing recruiting strategies, staffing levels, and information technology resources in order to strengthen resource planning and response capabilities for large regional bank resolutions.

Complete or update, as applicable, the Regional Resolution Framework Document and related process guides to address significant process gaps.

Establish a practice of regular interdivisional participation in the development and review of the Regional Resolution Framework procedural documents, as appropriate.

Update all FDIC prepared institution-specific resolution plans to the new Resolvability Assessment and Strategic Plan format.

Provide for regular interdivisional participation in the review of IDI-prepared 360.10 resolution plans and FDIC-prepared institution-specific resolution plans.

Develop and implement a resolution readiness training program for key personnel responsible for executing the Regional Resolution Framework and related procedures. The training program should address awareness, plan-specific, role-based, and functional training.

Establish and implement a process of periodic interdivisional exercises of large regional bank resolution activities, to test the ongoing effectiveness of agency-wide response and coordination.

Complete efforts to revise or create Coordination Memos to address all key large regional bank resolution functions where more than one FDIC division shares significant resolution responsibilities.

Identify from after action review documents the recommendations that are the most critical for large
regional bank resolutions and prioritize them with formal tracking and monitoring.

Establish a plan for ensuring that CISR regularly conducts internal reviews of its large regional bank resolution planning activities, as appropriate based on risk.

Implement the Execution Readiness Status Assessment process for large regional bank resolution readiness.

Implement policies, procedures, and/or controls for new, transfer, and promoted employees to verify completeness and accuracy of information in eOPF.

Remind USITC employees, at least semi-annually, to verify that the information in their files is complete and accurate, and if it is not, to notify OHR. Provide employees with guidance and examples on what specific documents should be reviewed and what elements to verify.

USITC OHR should conduct reviews of eOPF documents and the underlying documentation supporting eOPF files (health insurance, life insurance, TSP, SF-50s) for all employees to ensure that 1) the deductions elected by employees are the deductions being taken on the earnings and leave statements and are present in FPPS 2) HR has properly coded employee elections and thereafter conduct reviews at least semi-annually. If discrepancies are found, USITC OHR should correct those discrepancies.

Document, clarify, and communicate requirements for assessing the price on cost-increase modifications, including
a. requirements for price reasonableness determinations.
b. expectations for legal reviews.

FHFA should ensure proper staffing and train staff on existing consumer communications requirements as to: (a) timeliness of responses to consumers; and (b) completeness, accuracy, and timeliness in processing documentation.

FHFA should update existing consumer communications procedures as needed to include new controls, or improve existing controls, to ensure: (a) the timeliness of FHFA’s responses to consumers; and (b) the completeness, accuracy, and timeliness of the Agency’s processing of documentation.

FHFA should train staff on the updated consumer communications procedures as needed.

FHFA’s Office of General Counsel should seek Freddie Mac legal counsel’s formal position regarding the privacy issues the Enterprise raised with respect to personally identifiable information contained in appraisals that are submitted to state licensing authorities.

FHFA’s Office of General Counsel should assess Freddie Mac legal counsel’s formal position and issue guidance to both Enterprises to ensure a consistent approach.

If FHFA’s assessment in recommendation No. 2 warrants, the Division of Public Interest Examinations should ensure that Freddie Mac resubmits complaints from our sample to the relevant state authorities and include copies of the full appraisal report without duplicating complaints previously submitted by Fannie Mae.

FHFA's Division of Public Interest Examinations should ensure that Freddie Mac updates its existing complaint submission practices so that future complaints filed against appraisers follow the instructions of state appraiser licensing authorities for each complaint, consistent with FHFA’s legal position and guidance to the Enterprises in conjunction with recommendation No. 2.

FHFA's Division of Public Interest Examinations should update its fair lending examination procedures to establish examination performance and documentation standards for ongoing monitoring of remediation activities that are no less rigorous than the standards established for examiners by the Division of Enterprise Regulation and require examiners to document the basis for determinations regarding completed corrective actions taken by the Enterprises to remediate time-sensitive examination findings.