Open Recommendations

FCC Should Adopt the Mandatory Disclosure Provision from the Updated Uniform Guidance For Federal Financial Assistance.

FCC Should Create an Online Competitive Bid Repository for E-Rate Program Bidding Documents.

FCC Should Require Households to Independently Verify Their New Low-Income Program Enrollments and Transfer Requests Through an Affirmative Response to a Text, Email or Other Outreach Using the Contact Information Included in Subscriber Application.

FCC Should Require Low-Income Program Participating Providers to Report Customer Usage Data When Seeking Monthly Reimbursements for FCC Program Service.

FCC Should Enforce Program Rules That Require Low-Income Program Participating Providers to Timely and Accurately Register All Enrollment Representatives In RAD and Report their Enrollment Related Activity.

National Verifier Applications Should be Closed Once a Fabricated or Fraudulent Proof is Confirmed.

USAC Should Utilize Optical Character Recognition Software to Identify Other Examples of Fraudulent Documents.

FCC/USAC Should Hire an Expert to Evaluate and Make Recommendations on Potential Improvements to the BPO Manual Review.

The Under Secretary for Health clarifies Veterans Integrated Service Network staffing requirements, including mandatory and discretionary positions.

The Under Secretary for Health ensures the use of the standardized Veterans Integrated Service Network core organizational chart to promote clarity of the Chief Mental Health Officer position and reporting structure.

The Under Secretary for Health considers standardization of the Veterans Integrated Service Network Chief Mental Health Officer functional statement to reflect role responsibilities.

The Under Secretary for Health ensures the alignment of the Veterans Integrated Service Network Chief Mental Health Officer performance plan with the functional statement.

The Under Secretary for Health defines the Veterans Integrated Service Network Chief Mental Health Officer role authority to enhance governance efficiency and effectiveness of mental health services.

Update the Highway Contract Route statement of work to include provisions for partial compensation to suppliers for trips canceled with at least four hours' notice.

Implement controls to ensure payments are not made to suppliers with terminated contracts.

Recover inaccurate payments made to suppliers with terminated contracts.

Update the Learning Management System to require and assign all facility managers overseeing pre-career employees to take Delivering the New Employee Experience training.

Reiterate the importance of the 511 Initiative best practices and facility managers responsibilities to ensure national compliance and standardization of the initiative.

Assess the benefits of the implemented Retention and Mentor Pilot programs and develop strategies to improve annual retention rates for all pre-career crafts.

Require Postal Service Forms 1750 to be tracked and monitored in the Retail and Delivery Applications and Reports system for all facilities instead of only pilot sites.

Require all operations to use the electronic Postal Service Form 1750 web-based application once implemented.

The CPSC adopt accurate language in the tentative offer of employment letters to applicants about the type of background investigation the applicant must pass.

The CPSC use appropriate tools and provide adequate training and supervision of its staff in the use of written policies and procedures for the prescreen waiver determination process.

The CPSC develop and maintain adequate documentation of EXHR’s determinations regarding applicants who did not pass the prescreen waiver process.

We recommend that the Assistant Secretary for Elementary and Secondary Education require OESE to review the work of program officers to ensure that for future SBMH grant competitions they screen all grant applications for all application requirements before entering them into the peer review process and ensure that review of requirements checklists are completed before making new awards.