We determined that the Rural Housing Service did not consistently perform timely servicing of multi-family housing projects we reviewed in the Midwest Region, which is essential to ensure that borrowers provided rental residents with safe and sanitary housing.
Open Recommendations
| Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
|---|---|---|---|---|---|
| 1 | Yes | $0 | $0 | ||
| Develop a time-phased plan to implement a process to monitor servicing timeframes and alert officials of upcoming deadlines. | |||||
| 2 | Yes | $0 | $0 | ||
| Develop and implement a time-phased plan to establish procedures that can be accomplished with current resource levels. These procedures need to include follow-up actions for when: (1) borrowers do not respond to physical inspection results, and (2) projects have unresolved physical deficiencies. | |||||
| 3 | Yes | $0 | $0 | ||
| Implement interim procedures to follow-up with any borrowers that have not responded to inspection results or addressed unresolved deficiencies. | |||||
| 4 | Yes | $0 | $0 | ||
| Develop and implement a process to oversee that relevant servicing documentation is uploaded to a project’s electronic customer file. | |||||