Federal Reports

This interim report presents the results of our self‑initiated audit of mail delivery, customer service, and property conditions at the Carrollton Station in New Orleans, LA. The Carrollton Station is in the Louisiana District of the Southern Area and services ZIP Codes 70118 and 70125. These ZIP Codes serve about 47,721 people in an urban area. This delivery unit has 42 city routes. We judgmentally selected the Carrollton Station based on the number of Customer 360 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Carrollton Station in New Orleans, LA.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Central Carrier Station in New Orleans, LA. The Central Carrier Station is in the Louisiana District of the Southern Area and services ZIP Codes 70119, 70122 and 70124. These ZIP Codes serve about 81,386 people in an urban area. This delivery unit has 81 city routes. We judgmentally selected the Central Carrier Station based on the number of Customer 3602 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Central Carrier Station in New Orleans, LA.

Our objective was to evaluate the efficiency of operations at the New Orleans P&DC. To accomplish our objective, we focused on four audit areas: mail clearance times; delayed mail; late, canceled, and extra outbound trips; and load scans. We reviewed Surface Visibility Web data for late, canceled, and extra trips, as well as load scans for the period from May 1, 2022, to April 30, 2023. Further, we identified mail clearance time goals for the New Orleans P&DC and compared them with operations shown in the Run Plan Generator report. During our site visit from June 12 to 15, 2023, we interviewed P&DC management and observed mail processing and dock operations.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Elmwood Branch in New Orleans, LA (Project Number 22-113-4). The Elmwood Branch is in the Louisiana District of the Southern Area and services ZIP Codes 70121 and 70123. These ZIP Codes serve about 38,472 people in an urban area. This delivery unit has 37 city routes. We judgmentally selected the Elmwood Branch based on the number of Customer 360 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Elmwood Branch in New Orleans, LA.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lake Forest Station in New Orleans, LA. The Lake Forest Station is in the Louisiana District of the Southern Area and services ZIP Codes 70126, 70127, 70128, and 70129. These ZIP Codes serve about 70,893 people in a predominantly urban area. This delivery unit has 37 city routes and 2 rural routes. We judgmentally selected the Lake Forest Station based on the number of Customer 360 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Lake Forest Station in New Orleans, LA.

Cybersecurity remains one of NASA’s top management challenges. While NASA’s information security program maintained a Level 3 rating this year, it still falls short of what the Office of Management and Budget considers effective.