Lake Forest Station in New Orleans, LA: Delivery Operations

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lake Forest Station in New Orleans, LA. The Lake Forest Station is in the Louisiana District of the Southern Area and services ZIP Codes 70126, 70127, 70128, and 70129. These ZIP Codes serve about 70,893 people in a predominantly urban area. This delivery unit has 37 city routes and 2 rural routes. We judgmentally selected the Lake Forest Station based on the number of Customer 360 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.Our objective was to evaluate mail delivery, customer service, and property conditions at the Lake Forest Station in New Orleans, LA.