The VA Office of Inspector General (OIG) conducted a focused evaluation of the quality of care delivered at the Roseburg VA Health Care System (Facility). The review covered key processes associated with promoting quality care—Leadership and Organizational Risks; Quality, Safety, and Value; Credentialing and Privileging; Environment of Care; Medication Management: Controlled Substances (CS) Inspection Program; Mental Health Care: Posttraumatic Stress Disorder Care; Long-Term Care: Geriatric Evaluations; and Women’s Health: Mammography Results and Follow-Up. The Facility has been and continues to be in transition. Three of the four executive leaders were new to their positions, and two were in temporary assignments. Facility challenges including ineffective leadership, toxic culture, personnel practices, and improper admission practices have been reported by media and were the subject of recent internal and external evaluations. The OIG reviewed accreditation organization findings, sentinel events, disclosures, Patient Safety Indicator data, and Strategic Analytics for Improvement and Learning results and did not identify any substantial organizational risk factors. However, the OIG identified concerns with hydromorphone (pain medication) shortages, gaps in provider privileging processes, and inadequate tracking and monitoring of On-demand supplies. The senior leadership team appeared aware of the magnitude of the challenges and were taking action to restore a culture of trust, increase employee and patient satisfaction, and improve the quality of care and efficiency metrics contributing to the “1-Star” rating. The OIG noted findings in three of the seven areas of clinical operations reviewed and issued seven recommendations that are attributable to the Interim Director, Acting Chief of Staff, and Associate Director. The identified areas with deficiencies are: (1) Credentialing and Privileging • Focused and Ongoing Professional Practice Evaluations processes (2) Environment of Care • Storage of cleaning solutions in food preparation areas (3) Medication Management: CS Inspection Program • CS monthly inspections • CS reconciliation
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
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| Department of Veterans Affairs | Comprehensive Healthcare Inspection Program Review of the Roseburg VA Health Care System, Oregon | Review |
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| Department of Housing and Urban Development | HUD’s Office of Residential Care Facilities Did Not Always Have and Use Financial Information to Adequately Assess and Monitor Nursing Homes | Audit | Agency-Wide | View Report | |
| U.S. Agency for International Development | Cost Representation Statement Audit of Development Alternatives, Inc., The Competitiveness Project in West Bank and Gaza, Contract AID-294-C-12-00001, January 1, 2017, to December 31, 2017 | Other |
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| Department of Agriculture | Louisiana's Compliance with Requirements for the Issuance and Use of Supplemental Nutrition Assistance Program Benefits (7 CFR, Part 274) | Audit | Agency-Wide | View Report | |
| Internal Revenue Service | Improved Communication and Outreach With Federal Agencies Could Reduce the Number of Invalid Retirement Benefit Statements Filed Each Year | Inspection / Evaluation | Agency-Wide | View Report | |
| Department of Health & Human Services | National Institute of Transplantation, an Independent Histocompatibility Laboratory, Did Not Fully Comply With Medicare’s Cost-Reporting Requirements | Audit |
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| Peace Corps | Management Advisory Report: Managing the Suspension of Peace Corps/Kenya: A Case Study | Review | Agency-Wide | View Report | |
| Appalachian Regional Commission | North Central PA Regional Planning & Development Commission | Audit |
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| Appalachian Regional Commission | North Central Regional Planning & Development Commission | Audit |
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| Federal Housing Finance Agency | An Overview of Enterprise Appraisal Waivers | Other | Agency-Wide | View Report | |