Federal Reports

This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the Bay Pines VA Healthcare System, which includes the C.W. Bill Young VA Medical Center and eight outpatient clinics in Florida. This evaluation focused on five key operational areas:• Leadership and organizational risks• Quality, safety, and value• Medical staff privileging• Environment of care• Mental health (suicide prevention initiatives)The OIG issued eight recommendations for improvement in four areas:1. Leadership and organizational risks• Institutional disclosures for sentinel events2. Quality, safety, and value• Root cause analysis for patient safety events3. Environment of care• Clean and orderly patient care areas• Furnishings and walls in good repair• Solid bottom shelves in storage areas• Medical equipment inspection, testing, and maintenance • Mental health inpatient unit panic alarm testing4. Mental health• Monthly reporting of suicide events to quality management staff

The U.S. Postal Service is working to leverage technology to improve visibility and tracking of mail and packages in near real time for the Postal Service, its customers, and mailers. As it moves through the surface transportation network, mail and packages are assigned to a container equipped with barcodes. Surface Visibility provides real-time scanning of barcodes and reports mail movement from origin to final destination allowing the Postal Service to measure its performance. Oversight of scanning processes performed by logistics and processing employees helps ensure all scans are performed accurately. Scanning accuracy is critical to achieving real-time visibility and providing the Postal Service with a competitive market advantage and long-term stability within the mailing industry.

The Postal Service deployed a major change to operations within the Richmond, VA, area on October 28, 2023, when it implemented its Local Transportation Optimization initiative. The initiative is designed to reduce the overall number of transportation trips to and from select Post Offices and increase the amount of mail transported on each trip. In this new initiative, the Postal Service will no longer transport mail collected at select delivery units to the Richmond Regional Processing and Distribution Center (RPDC) the same day it is collected. Rather, the mail will remain at the unit until the next day, delaying its entry into sorting operations.

Semiannual Report to the Congress, October 1, 2023 through March 31, 2024

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Ward Place Carrier Annex in Washington, D.C. The Ward Place Carrier Annex is in the Maryland District of the Atlantic Area and services ZIP Codes 20006, 20036, 20037, and 20052. These ZIP Codes serve 26,780 people, which are considered living in urban communities.

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Lammond Riggs Station in Washington, D.C. The Lammond Riggs Station is in the Maryland District of the Atlantic Area and services ZIP Code 20011. This ZIP Code serve 66,425 people in an urban area.

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 330 processing facilities and 31,100 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General (OIG) reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.This report presents the results of our self-initiated audit of the efficiency of operations at the Curseen- Morris Processing and Distribution Center (P&DC) in Washington, DC. We judgmentally selected this P&DC based on a review of first and last mile failures; workhours; scanning compliance; and late, canceled, and extra trips. The Curseen-Morris P&DC is in the Chesapeake Division and processes letters, flats, and packages. The Curseen-Morris P&DC services multiple 3-digit ZIP Codes in urban communities.

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.This interim report presents the results of our self‑initiated audit of delivery operations and property conditions at the Brookland Station in Washington, D.C. The Brookland Station is in the Maryland District of the Atlantic Area and services ZIP Codes 20017 and 20064. These ZIP Codes serve 21,062 people in an urban area.