Open Recommendations

Provide remedial or refresher training to management handling grievances in areas of concern to include topics such as, but not limited to, knowledge of national bargaining and local agreements, grievance arbitration procedures, responding to union requests for information, and contending with challenges from union representatives.

Develop a platform to share best practices identified by individual districts on grievance management and require each district to provide a plan to implement applicable best practices.

Require the use of the Overtime Administration tool at facilities with high or recurring overtime grievances, unless restricted by local agreements.

Require and reiterate training for supervisors on proper administration of overtime, including, but not limited to, overtime desired lists, equitable distribution of overtime, and craft jurisdiction rules.

1) identify high or recurring grievance payment locations, 2) require applicable local management in those locations to develop and implement an improvement action plan to reduce grievances, and 3) monitor grievance progress in those locations.

Develop guidance to 1) identify which management positions have the authority to enter into local agreements, 2) include risk management practices such as expiration dates, legal review, or mandatory periodic review clauses, for management responsible for negotiating future local agreements, and 3) create a digital repository for local agreements.

Develop and maintain a national repository for local memorandums of understanding for standardized ease of access by and for all levels of local management.

1) Develop automated controls in the Grievance and Arbitration Tracking System to add system-required fields for justification statements on decision letters, and 2) provide refresher training for supervisors on requirements for proper completion of decision letters.

Develop a plan and timeline to issue regulations for States to implement SNAP Electronic Benefits Transfer security measures that detect and prevent card cloning and skimming fraud so that the projected fraudulent and replaced benefits, totaling $555 million, could be put to better use.

MCC's Chief Information Officer develop a schedule for completing the overdue security assessment of the internal system and conduct the assessment accordingly.

MCC's Chief Information Officer develop and implement procedures requiring contracts for external systems to include assessments of security controls at a frequency MCC defines

Provide specialized training to SecD supervisors and investigators that focuses on recognizing potentially constitutionally protected activity and includes guidance on conducting interviews without unnecessarily intruding into such activity.

Establish clear protocols that require: (a) a heightened approval process for opening SecD investigations of employees with security clearances when these investigations are likely to concern potentially constitutionally protected activity; and (b) notifications within SecD leadership when such investigations are opened.

Implement heightened supervision of SecD investigations of employees with security clearances when these investigations are likely to concern potentially constitutionally protected activity. Consultation with the FBI's Office of General Counsel regarding the propriety of interview questions in such investigations should be part of the heightened supervision process.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

The Under Secretary for Health clarifies the requirements for suicide risk and intervention training for audiologists and delineates responsibility for ensuring training is completed as required.

The Under Secretary for Health evaluates the definition of healthcare provider for the purposes of suicide risk and intervention training.

The Under Secretary for Health evaluates the accuracy of suicide risk and intervention training assignment, consistent with Veterans Health Administration policy, for all healthcare providers.

The Under Secretary for Health ensures audiology staff complete suicide risk identification screening as required.

The Under Secretary for Health evaluates oversight of and barriers to mental health integration in audiology services and takes action as appropriate.

The Under Secretary for Health clarifies the requirements for suicide risk and intervention training for audiologists and delineates responsibility for ensuring training is completed as required.

The Under Secretary for Health evaluates the definition of healthcare provider for the purposes of suicide risk and intervention training.

The Under Secretary for Health evaluates the accuracy of suicide risk and intervention training assignment, consistent with Veterans Health Administration policy, for all healthcare providers.

The Under Secretary for Health ensures audiology staff complete suicide risk identification screening as required.