Federal Reports

This report presents the results of our self-initiated audit of the efficiency of operations at the Delaware Processing and Distribution Center (P&DC) in Wilmington, DE. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We selected the Delaware P&DC based on Congressional interest in Delaware and concerns raised during a recent House Oversight and Reform Committee hearing. The Delaware P&DC is in the Chesapeake Division and processes letters, flats, and parcels. The Delaware P&DC services multiple 3-digit ZIP Codes in urban and rural communities.

This report presents the results of our audit of efficiency of operations at the Philadelphia Processing and Distribution Center (P&DC) in Philadelphia, PA. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We selected the Philadelphia P&DC based on a Congressional request from Senator Robert P. Casey Jr. and Representative Dwight Evans. The Philadelphia P&DC is in the Chesapeake Division; and processes letters, flats, and parcels; and services multiple 3-digit ZIP Codes in urban and rural communities.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Germantown Station in Philadelphia, PA. The Germantown Station is in the Delaware-Pennsylvania 2 District of the Atlantic Area and services ZIP Codes 19119 and 19144. These ZIP Codes serve about 71,239 people in a predominantly urban area. This unit has 58 city routes. We judgmentally selected the Germantown Station based on a request from Senator Robert P. Casey and Representative Dwight Evans.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Logan Station in Philadelphia, PA. The Logan Station is in the Delaware – Pennsylvania 2 District of the Atlantic Area and services ZIP Codes 19126 and 19141. These ZIP Codes serve about 48,708 people in an urban area. This delivery unit has 28 city routes. We judgmentally selected the Logan Station based on the number of Stop-the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and i¬¬ndicators for undelivered mail.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the North Philadelphia Station in Philadelphia, PA. The North Philadelphia Station is in the Delaware- Pennsylvania 2 District of the Atlantic Area and services ZIP Codes 19121, 19132, and 19133. These ZIP Codes serve about 99,657 people and are considered to be an urban area. This delivery unit has 49 city routes. We judgmentally selected the North Philadelphia Station based on the number of Stop the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Marshallton Branch in Wilmington, DE. The Marshallton Branch is in the Delaware-Pennsylvania 2 District of the Atlantic Area and services ZIP Code 19808. This ZIP Code serves about 38,296 people and is considered to be an urban area. This delivery unit has 33 city routes. We selected the Wilmington, DE area based on Congressional interest in Delaware and concerns raised during a recent House Oversight and Reform Committee hearing. We judgmentally selected the Marshallton Branch based on the number of Stop the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Edgemoor Branch, in Wilmington, DE. The Edgemoor Branch is in the Delaware-Pennsylvania 2 District of the Atlantic Area and services ZIP Codes 19703, 19802, 19809 and 19810. These ZIP Codes serve about 78,919 people in an urban area. This delivery unit has 63 city routes. We selected the Wilmington, DE area based on Congressional interest in Delaware and concerns raised during a recent House Oversight and Reform Committee hearing. We judgmentally selected the Edgemoor Branch based on the number of Stop-the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lancaster Avenue Station in Wilmington, DE. The Lancaster Avenue Station is in the Delaware-Pennsylvania 2 District of the Atlantic Area and services ZIP Codes 19805, 19806, and 19807. These ZIP Codes serve about 57,298 people in a predominantly urban area. This delivery unit has 46 city routes. We selected the Wilmington, DE area based on Congressional interest in Delaware and concerns raised during a recent House Oversight and Reform Committee hearing. We judgmentally selected the Lancaster Avenue Station based on the number of Stop-the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.