The VA Office of Inspector General (OIG) conducted a healthcare inspection in response to a congressional referral regarding the care of a patient who was admitted for alcohol withdrawal and later died at the Hampton VA Medical Center (facility) in Virginia.
The OIG identified failures in the management of alcohol withdrawal symptoms of this complex patient by nursing staff and providers. Nursing staff failed to accurately and timely assess the patient’s alcohol withdrawal symptoms and consistently administer medications in adherence with the facility’s Clinical Institute Withdrawal Assessment of Alcohol Scale, Revised (CIWA-AR) protocol used to determine the severity of the symptoms and clinical response. Additionally, the OIG found concerns with the timeliness of nursing staff’s electronic health records (EHR) documentation of CIWA-AR assessment scores. Delayed entries of assessment scores may affect providers’ clinical decisions. These failures may have affected the overall management of the patient’s alcohol withdrawal symptoms.
The OIG determined that facility providers failed to recognize the severity of the patient’s alcohol withdrawal. Based on past medical history and admissions, the patient was considered high risk for developing delirium, a severe form of alcohol withdrawal. According to clinical guidelines, delirium can be effectively treated with a benzodiazepine medication such as lorazepam. The OIG found one provider did not confirm the availability of lorazepam before making a clinical decision to use another medication that was not a benzodiazepine. Another provider documented symptoms suggestive of severe alcohol withdrawal but failed to identify several risk factors of severe withdrawal and treat the symptoms. These failures likely contributed to the patient not being afforded evidence-based care for prevention of delirium and severe alcohol withdrawal.
The OIG made seven recommendations to the Facility Director related to compliance with facility CIWA-AR protocol, CIWA assessment, and the management of severe alcohol withdrawal.
Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
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Department of Veterans Affairs | Care Failures for a Patient with Alcohol Withdrawal at the Hampton VA Medical Center in Virginia | Inspection / Evaluation |
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View Report | |
Office of Personnel Management | Audit of HMO Missouri, Inc. Mason, Ohio | Audit | Agency-Wide | View Report | |
Office of Personnel Management | Audit of the Claims Processing and Payment Operations as Administered by Blue Cross and Blue Shield of South Carolina for Contract Years 2020 through 2022 | Audit | Agency-Wide | View Report | |
Department of Justice | Audit of the Office of Justice Programs Victim Assistance Funds Subawarded by the New York Office of Victim Services to Safe Horizon, Inc., New York, New York | Audit |
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View Report | |
Department of Justice | Notification of Concerns Identified in State Administering Agencies’ Administration of Victims of Crime Act Victim Assistance Formula Grant Funds | Other | Agency-Wide | View Report | |
Department of Justice | External Peer Review Report on the U.S. Department of Justice Office of the Inspector General Audit Division | Peer Review of OIG | Agency-Wide | View Report | |
General Services Administration | Implementation Review of Corrective Action Plan: GSA’s Administration of Performance-Based Contracts Puts the Government at Risk of Unsatisfactory Contractor Performance and Wasted Funds, Report Number A210064/A/3/F23002, February 9, 2023 | Other | Agency-Wide | View Report | |
Department of Commerce | The Census Bureau Should Address Challenges from the 2020 Post-Enumeration Survey Ahead of the 2030 Census | Audit | Agency-Wide | View Report | |
Department of Agriculture | IIJA - Restoration Projects on Federal Land | Inspection / Evaluation | Agency-Wide | View Report | |
Department of Labor | U.S. Department of Labor's Purchase and Travel Card Risks Assessed as Very Low and Low, respectively | Other | Agency-Wide | View Report | |