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Brought to you by the Council of the Inspectors General on Integrity and Efficiency
Federal Reports
Report Date
Agency Reviewed / Investigated
Report Title
Type
Location
Architect of the Capitol
Office of Inspector General Management Advisory Report: Clear, Consistent and Uniform Application of Architect of the Capitol (AOC) Policy
Our objective was to evaluate mail delivery operations at selected locations in the Kansas-Missouri District. We reviewed reported delayed mail and interviewed local management and employees. We conducted site observations at 10 postal stations and one mail processing facility.
The United States Coast Guard (Coast Guard) has a process to enroll vessels in the Streamlined Inspection Program (SIP) in accordance with the Code of Federal Regulations (C.F.R). However, the Coast Guard cannot demonstrate that the oversight functions it uses ensure SIP-enrolled vessels remain in continuous compliance with the C.F.R.
U.S. Customs and Border Protection (CBP) did not effectively manage International Mail Facility (IMF) operations. Specifically, CBP did not ensure prompt resolution of serious issues, including critical maintenance and life safety deficiencies, at six IMFs. Additionally, CBP paid for unusable space at two IMFs.
Financial Audit of the Civil Society Action for Accountable Security and Justice Program, Managed by Participacin Ciudadana in the Dominican Republic, Cooperative Agreement No. AID-517-A-15-00006, October 1, 2020 to September 30, 2021
Audit of the Schedule of Expenditures of Berytech Foundation, Lebanon MENA Investment Initiative, Cooperative Agreement 72026819CA00005, January 1 to December 31, 2021
Veterans Benefits Administration (VBA) staff need access to the full range of Veterans Health Administration (VHA) records for proper benefits claims processing. In October 2020, VBA officials emailed a memo instructing processors to search for, identify, and “flash” claims (affix electronic tags) from veterans with records in VA’s new electronic health system for proper routing to a select group of staff with access to those records. The Office of Inspector General (OIG) assessed whether claims processors followed VBA guidance for identifying and routing claims from veterans with records in the new electronic health system.The OIG found 21,057 rating decisions were completed for veterans with records in the new system from August 1, 2021, through July 31, 2022. Of those, 5,605 claims (27 percent) were either missing a flash or the flash was added after staff decided the claim. The review team found, however, from a judgmental sample of 30 decisions that the missing flashes did not ultimately affect veterans’ benefits in those instances.Still, VBA leaders must ensure all benefits claims from veterans with records in the new electronic health system are checked before they are decided by VBA personnel with access. Staff must satisfy their duty to assist veterans in obtaining all evidence, including relevant VA medical records, before deciding a claim. If not completed, veterans may not receive the benefits to which they are entitled. Therefore, the OIG concluded VBA should strengthen its oversight to confirm a flash is applied to all claims from veterans with records in the new system.VBA concurred with the OIG’s two recommendations to conduct refresher training and update written guidance to improve VBA staff’s handling of claims involving records in the new electronic health system and strengthen oversight by clarifying staff accountability for failure to consider all evidence.
