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Brought to you by the Council of the Inspectors General on Integrity and Efficiency
Federal Reports
Report Date
Agency Reviewed / Investigated
Report Title
Type
Location
U.S. Postal Service
Delivering for America: First‑Class Mail and Priority Mail Service Performance Update
The American public depends on the U.S. Postal Service to deliver its mail timely. The Postal Service has service standards against which it measures its performance — such as for First‑Class and Priority Mail, as examined in this report — so it can track how timely it is delivering for the American public. While the Postal Service has strived for service excellence, financial challenges since 2006 have made this more difficult. The Postal Service attributes its difficulties and financial strains to a combination of factors, including declining mail volume, inefficient operational practices, unattainable service standards, and delivering six days a week at uniform and affordable rates. In response, the Postal Service developed its Delivering for America plan, which involved making major changes to its network and lowering service standards to support cost cutting initiatives with the intent to balance service with being financially self-sustaining.
Our objective was to assess the Postal Service’s First‑Class Mail and Priority Mail service performance since fiscal year (FY) 2022. The review looked broadly at service performance changes, trends, failure points, and causes.
Challenges implementing major changes to the Postal Service network over the last few years has negatively impacted service performance. Despite lowering standards, the amount of First‑Class Mail and Priority Mail delivered on time decreased since FY 2022, respectively. The Postal Service is operating in a transitional state, with many additional changes still to be implemented. It is likely service will continue to be suppressed during this time, even with the Postal Service reducing its target for First‑Class Mail delivered on time by 4.5 percent in FY 2025. We identified opportunities to enhance operational performance, decrease cost, and improve service.
Our investigation determined that an Amtrak Supervisor based in New York violated company policies by regularly leaving work after clocking in to meet his girlfriend at two hotels in New York City. The supervisor was unreachable when project managers and other supervisors tried to contact him during emergency situations. After his administrative hearing, the employee was terminated on May 6, 2025. He is not eligible for rehire.
Investigative Summary: Findings of Misconduct by a Drug Enforcement Administration Special Agent in Charge for Installing and Remotely Monitoring an Unauthorized Personally-Owned Camera in the DEA Office
Review of the Export-Import Bank of the United States’ (EXIM’s) process when identifying and selecting EXIM annual export awards recipients. The scope of our review focused on EXIM’s annual conferences and the associated awards between fiscal years 2021 and 2024.
OIG summarized the issues identified during the audits of Region 3 and Region 6’s implementation of Legacy Road and Trail Remediation Program (LRT) and provided recommendations to the Washington Office.
This report transmits the results of the Federal Election Commission (FEC) Office of the Inspector General (OIG) fiscal year (FY) 2024 annual review of the FEC's compliance with the Payment Integrity Information Act of 2019 (PIIA).
