The VA Office of Inspector General (OIG) reviewed an allegation that a patient experienced a delay in receiving basic life support (BLS) during a medical emergency on the grounds of the Carl T. Hayden VA Medical Center (facility) in Phoenix, Arizona, and later died at a community hospital.The OIG determined the patient experienced a delay in receiving BLS. The OIG learned of deficiencies related to the initiation of emergency medical care, including (1) conflicting facility policies that were inconsistent with Veterans Health Administration (VHA) requirements, (2) lack of layperson cardiopulmonary resuscitation (CPR) training, and (3) lack of an automatic external defibrillator (AED).Quality of care concerns were also identified, which included a discrepancy between the documented plan for a wearable cardioverter defibrillator (WCD) and the absence of an order for the device, and a failure to assess vital signs at an appointment preceding the medical emergency. The OIG was unable to determine whether a change in care would have resulted in a different outcome for the patient.Facility leaders’ lack of response upon awareness of the event did not align with high reliability organization (HRO) principles and I CARE values. The OIG identified the patient safety manager did not facilitate a thorough investigation of the related patient safety report, which resulted in an inaccurate harm assessment. Additionally, the patient safety manager and Facility Director failed to ensure a timely review of the report and investigation.The OIG made 10 recommendations to the Facility Director related to congruence of facility policies and their alignment with VHA Directives, layperson CPR training, placement of AEDs at the facility, outpatient clinic compliance with vital signs completion, complaint review processes, communicating in alignment with HRO and I CARE values, training on patient safety reporting, and investigation and closure of patient safety reports.
Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
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Department of Veterans Affairs | Care Concerns and Deficiencies in Facility Leaders’ and Staff’s Responses Following a Medical Emergency at the Carl T. Hayden VA Medical Center in Phoenix, Arizona | Inspection / Evaluation |
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Department of Justice | An Investigation of Allegations Concerning the Department of Justice's Handling of the Government's Sentencing Recommendation in United States v. Roger Stone | Investigation | Agency-Wide | View Report | |
Department of Defense | Evaluation of the DoD’s Replenishment and Management of 155mm High Explosive Ammunition | Inspection / Evaluation | Agency-Wide | View Report | |
Internal Revenue Service | Ninety-Five Percent of IRS and Contractor Employees Were Tax Compliant; However, There Were Some Tax Delinquencies or Prior Conduct/Performance Issues. | Audit | Agency-Wide | View Report | |
Department of Education | Summary Report, Federal Student Aid’s Actions to Mitigate Risks Associated with the FSA ID Account Creation Process | Other | Agency-Wide | View Report | |
Securities and Exchange Commission | Peer Review: System Review Report on the U.S. Securities and Exchange Commission's Office of Inspector General Audit Organization | Peer Review of OIG | Agency-Wide | View Report | |
U.S. Postal Service | Invoice and Payment Processes for Inflation Reduction Act Funds | Audit | Agency-Wide | View Report | |
Environmental Protection Agency | The EPA Did Not Ensure that Two of the Largest Air Oversight Agencies Identified and Inspected Potentially Significant Sources of Air Pollution | Audit |
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U.S. Agency for International Development | Financial Audit of USAID Resources Managed by University of Nairobi in Kenya Under Cooperative Agreement 72061521CA00014, July 1, 2022, to June 30, 2023 | Other |
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U.S. Agency for International Development | Financial Audit of USAID Resources Managed by Right to Care Zambia Limited Under Award 72061121C00006, October 1, 2022, to September 30, 2023 | Other |
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