U.S. Postal Service OIG

The U.S. Postal Service Office of Inspector General (OIG) worked with Temple University’s Center for Neural Decision Making to conduct a neuromarketing study focused on the differing response to physical and digital media in the consumer buying process, including intent to purchase. Neuromarketing...

The Internet of Things refers to interconnecting networks of physical objects embedded with digital sensors that can collect, transmit, and act upon a wide variety of data. The Office of Inspector General, in conjunction with IBM, examined how this technology could be applied to create an Internet...

Digital technologies have created a borderless, worldwide marketplace for even the smallest businesses. Global e-commerce – using the Internet to buy and sell goods and services on an international scale – is rapidly booming, as is the need for transporting those products from seller to buyer...

Internal Controls Over Post Office Postage Meter Use―Canton Center, CT, Post Office

This paper explores the relationship between the Postal Service and a related industry group called mail service providers (MSP). MSPs perform mailing-related services for companies or organizations interested in using the mail to reach their customers. Specific MSP services include designing...

Back in 2009, the U.S. Postal Service developed USPS Mobile, an app that allows consumers to find the nearest Post Office, schedule a pick-up, put their mail on hold, or track packages. USPS Mobile holds its own against similar apps created by the Postal Service’s competitors. However, working with...

In January 2014, mobile devices accounted for 55 percent of Internet use – surpassing access by personal computer for the first time. A year later, 75 percent of shoppers use a mobile device to comparison shop while in a retail store. Clearly, we have experienced a sea change in how people...

3D printing continues to disrupt global supply chains, shifting long-distance transportation to last-mile shipping. Delivery and logistics companies around the world are taking notice of these changes and beginning to offer 3D printing services.