Application Programming Interface Strategy
2017
IT-AR-17-006
Audit
U.S. Postal Service OIG
U.S. Postal Service
Logo
Website
Abbreviation
USPS
Agencies
U.S. Postal Service
Postal Regulatory Commission
Federal Agency
Yes
Location
United States
What to Report to the OIG Hotline
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
What Not to Report to the OIG Hotline
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Hotline Page
Whistleblower Protection Page
Supervisory Span of Control – Southern Area
2017
DR-AR-17-008
Audit
U.S. Postal Service OIG
U.S. Postal Service
What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation
2015
RARC-WP-15-007
Other
U.S. Postal Service OIG
U.S. Postal Service
The OIG has conducted a nationally representative quantitative survey on the relative value of some key services provided as part of the universal service obligation (USO). This study is the first of its kind in the United States and was done in conjunction with the market research firm Gallup and...
Challenges in Controlling Costs with Standard Mail Flats and Periodicals
2015
SM-WP-15-001
Other
U.S. Postal Service OIG
U.S. Postal Service
The U.S. Postal Service Office of Inspector General (OIG) conducted reviews from FY 2008 through FY 2013 of flat mail issues and Flat Sequencing System concerns. This white paper summarizes results from those reviews and identifies four overarching areas that have affected the cost component of cost...
Domestic Merchandise Returns and Forwarding
2015
MS-WP-15-001
Other
U.S. Postal Service OIG
U.S. Postal Service
The domestic returns business is worth an estimated $3 billion annually and will likely hit $4 billion by 2016. What can the Postal Service do to take advantage of this growing returns and forwarding business? We tried to answer that question in a white paper that found opportunities for the Postal...
U.S. Postal Service Revenue: Is the Glass Half Empty or Half Full?
2015
RARC-WP-15-008
Other
U.S. Postal Service OIG
U.S. Postal Service
We have all read the negative headlines of U.S. Postal Service’s looming financial demise. However, in its new paper, U.S. Postal Service Revenue: Is the Glass Half Empty or Half Full?, the OIG finds that the Postal Service may be turning a corner. An increase in parcel volume, significant cost...
Modes of Delivery and Customer Engagement with Advertising Mail
2015
RARC-WP-15-009
Other
U.S. Postal Service OIG
U.S. Postal Service
Delivery to curbside mailboxes or neighborhood cluster box units costs less than delivery to the door. But do curbside and cluster box delivery result in a lower level of customer engagement with mail? To find out, the Office of inspector General (OIG) asked the market research firm InfoTrends Inc...
Declines in U.S. Postal Service Mail Volume Vary Widely across the United States
2015
RARC-WP-15-010
Other
U.S. Postal Service OIG
U.S. Postal Service
Declining First-Class Mail (FCM) volumes pose a major financial challenge to the U.S. Postal Service because FCM contributes by far the largest proportion of revenue to the Postal Service’s bottom line. Between fiscal years 1995 and 2013, FCM single-piece volume dropped by 61 percent. But a close...
Lease Cost Saving Opportunities – Eastern Area
2015
SM-WP-15-002
Other
U.S. Postal Service OIG
U.S. Postal Service
The U.S. Postal Service spends more than $800 million each year to lease 23,000 buildings across the country. We took a closer look at the leases in the Eastern Area, one of seven postal areas. We found the Postal Service could potentially shave off $2.2 million out of $111 million in annual lease...
The Road Ahead for Postal Financial Services
2015
RARC-WP-15-011
Other
U.S. Postal Service OIG
U.S. Postal Service
Under its current legal authority, the Postal Service may be able to expand into new products related to its existing offerings. This may include payroll check cashing, domestic money transfers between post offices, bill payment services, international money transfers to additional countries, and...