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United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Co-opetition (a form of collaboration among competitors) between the U.S. Postal Service and its rivals improves the efficiencies of the postal sector. If efficiencies are great enough, co-opetition can lead to lower shipping prices
Terminal dues, which posts use to pay one another for international deliveries of letters and small packages, have generally been set below domestic postage rates. As a result, the terminal dues system fails to cover many postal operators’ processing and delivery costs for international inbound mail...
To reimburse the Postal Service for unpaid amounts for revenue forgone, Congress promised to pay the Postal Service $29 million a year from 1994 through 2035 without interest. Starting in FY 2011, the $29 million payments were reduced or skipped for 4 years. They have now resumed, but there is a...
Historically the purpose of the postal monopolies has been to ensure the Postal Service has adequate revenue to cover the cost of its universal service obligation. The combination of the decline in letter mail and the price cap on monopoly products has challenged the ability of the monopolies to...
Advertising mail, an important tool for businesses and nonprofit organizations, is critically important to the U.S. Postal Service’s bottom line, generating $19.4 billion in revenue in FY 2015. Most ad mail is sent as Standard Mail, which declined 20 percent in volume during the Great Recession and...
While post offices sold $21 billion worth of money orders in fiscal year 2015, money order sales have plunged 60 percent from their peak in 2000.About 1,200 high volume post offices grew money order sales by at least 10 percent in the past 3 years, showing that improving sales is achievable. Selling...
Despite $216 million in revenue from providing passport services in FY 2015, the Postal Service has been processing fewer passport applications than before. The OIG has identified three areas of customer service that could be improved with simple changes, leading to a greater number of passport...
The future of advertising mail—currently a critical product for the Postal Service’s bottom line—is uncertain. Key external factors impacting future advertising mail volumes are: the national economy, the growth of Internet advertising, and the degree to which Internet advertising displaces...
Blockchain technology is a new way to transfer any kind of data or information in a fast, tracked, and secure manner without need for an intermediary. Major companies, such as Citibank and Australia Post, are beginning to research and experiment with this technology in order to provide new and more...
Technology is driving a heightened level of innovation in product and service offerings in the current last mile parcel delivery market and is transforming the way delivery providers interact with their customers. It has empowered customers with tools like real-time tracking, and has raised their...
