Facility Condition Reviews — Western Area
2017
SM-AR-17-009
Audit
U.S. Postal Service OIG
U.S. Postal Service
Logo
Website
Abbreviation
USPS
Agencies
U.S. Postal Service
Postal Regulatory Commission
Federal Agency
Yes
Location
United States
What to Report to the OIG Hotline
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
What Not to Report to the OIG Hotline
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Hotline Page
Whistleblower Protection Page
Postal Service Retirement Benefits Benchmarking
2014
HR-WP-14-002
Other
U.S. Postal Service OIG
U.S. Postal Service
As part of its effort to control personnel costs, the U.S. Postal Service has identified the need to create a new retirement plan for future employees. To that end, the Postal Service requested we benchmark its retirement benefits against similar private and government programs. Benchmarking is...
Leave Benefits and Paid Holidays Benchmarking
2014
HR-WP-14-001
Other
U.S. Postal Service OIG
U.S. Postal Service
The Postal Service’s leave benefits have generally remained unchanged for decades. They offer a set number of days employees can use for reasons specific to that benefit. Employees who take time off must classify the type of leave they use, which increases administrative requirements. Conversely...
If It Prints, It Ships: 3D Printing and the Postal Service
2014
RARC-WP-14-011
Other
U.S. Postal Service OIG
U.S. Postal Service
In this white paper we explore how the U.S. Postal Service could experience a significant boost in commercial package volume as 3D printing becomes more widespread. Most 3D printed objects are lightweight, which are exactly the type of parcel the Postal Service specializes in handling. As more...
Package Services: Get Ready, Set, Grow!
2014
RARC-WP-14-012-DR
Other
U.S. Postal Service OIG
U.S. Postal Service
There is no doubt that packages are growing in importance to the Postal Service’s future. To meet emerging customer demands, the Postal Service needs to position itself for long-term success and broaden its role across the package delivery value chain. The Postal Service has already taken some steps...
Federal Employees’ Compensation Act Reform
2014
HR-WP-14-003-R
Other
U.S. Postal Service OIG
U.S. Postal Service
Mail Innovations
2014
RARC-WP-14-013
Other
U.S. Postal Service OIG
U.S. Postal Service
To give consumers of all ages advertising messages that are relevant, interesting, and dynamic, mailers can incorporate a number of innovations into their mail pieces. These innovations can help bolster the strength of message by, for example, providing additional content easily accessed digitally...
The Postal Service Customers of the Future
2014
RARC-WP-14-014
Other
U.S. Postal Service OIG
U.S. Postal Service
We conducted extensive research and employed scenario planning to understand what the needs and expectations of future customers of the U.S. Postal Service might be, and how the Postal Service could effectively meet those changing needs. The project involved studying projections for more than 80...
Billions Served: Foot Traffic at the Post Office
2017
RARC-WP-17-012
Other
U.S. Postal Service OIG
U.S. Postal Service
Post office foot traffic varies widely. The 450 largest locations have on average about as much foot traffic as Best Buy stores, while the next 7,000 largest have about as much traffic as CVS locations. An OIG survey shows that Millennials visit post offices more often than older generations, but...
Guiding Principles for a New Universal Service Obligation
2015
RARC-WP-15-001
Other
U.S. Postal Service OIG
U.S. Postal Service
The U.S. Postal Service’s universal service obligation (USO), which establishes what mail services the Postal Service must provide, lacks a clear, comprehensive definition. The current USO is assumed to be a hodgepodge of various legal requirements and regulations that, in most cases, provide only...