Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
RARC-WP-14-014
Report Description
We conducted extensive research and employed scenario planning to understand what the needs and expectations of future customers of the U.S. Postal Service might be, and how the Postal Service could effectively meet those changing needs. The project involved studying projections for more than 80 social, technological, and industrial trends; reviewing hundreds of articles; and interviewing numerous experts. Results include key insights related to future customer needs and potential Postal Service opportunities. This white paper notes that the Postal Service is uniquely positioned to strategically grow in both core and adjunct products and services.
Report Type
Other
Additional Details
