U.S. Postal Service

The Postal Service partners with the U.S. Department of Defense (DoD) and the U.S. Department of State (DoS) to deliver mail to military facilities in the continental U.S. as well as military and DoS diplomatic personnel and their families outside the continental U.S. Our objective was to assess the...

Our objective was to assess the effectiveness of the Postal Service’s management controls for Voyager Fleet Card (Voyager card) Personal Identification Numbers (PINs) nationwide. Voyager Fleet Systems Inc., owned by U.S. Bank, issues the Voyager cards and PINs.

This management alert presents an issue that came to our attention during the ongoing audit of the Postal Service’s Response to an [redacted]. The objective of this management alert is to provide Postal Service officials immediate notification of the issue identified and recommend corrective actions...

Account Identifier Code (AIC) 553, Refund Postage and Fees, is used to record refunds of customers postage and fees paid for special services not received. OIG data analytics identified the Bellmawr Main Window as having the highest amount recorded to AIC 553 during fiscal year (FY) 2018 quarter (Q)...

The Pleasant Hill Station has 38 city and seven rural routes delivered by 57 city carriers (50 full-time regular city carriers and seven city carrier associates) and seven rural carriers. We selected the Pleasant Hill Station based on our analysis of carriers returning after 6:00 p.m. data from the...

Account Identifier Code (AIC) 589, Customer Service Meetings, is used to record expenses associated with payment authorized for refreshments served at official business meetings, employee recognition gatherings, group appreciation events, and customer appreciation meetings. OIG data analytics...

The Surprise Branch has 13 city routes and 51 rural routes delivered by 97 carriers (22 city and 75 rural). We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit instead of the intended delivery address. The unit had 8,524 STC scans at the...

This management alert presents issues identified during our ongoing audit of Postal Service Transportation Network Operations and Cost Optimization Practices. The purpose of this management alert is to provide Postal Service officials immediate notification of the issues identified during our...

The Cedar Elm Station is in the Rio Grande District of the Southern Area. This delivery unit has 61 delivery routes (39 city and 22 rural) delivered by 89 carriers (52 city and 37 rural). We selected this unit based on our analysis of Enterprise Customer Care (eCC) complaint cases. Our objective was...

U.S. Postal Service retail associates (RA) can use the Retail Systems Software’s No Sale administrative function to open the cash drawer, typically to exchange higher value currency for lower value currency denominations. The RA must make three selections in the system to choose the No Sale option...