U.S. Postal Service

The Lakeview Station has 40 city delivery routes delivered by 58 city carriers. We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit property instead of the intended delivery address. The unit had 7,720 STC scans at the delivery unit between...

The Gardena Post Office has 56 city delivery routes and one combination route delivered by 91 city carriers. We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the delivery unit property instead of the intended delivery address. These scans occurred on...

The Broadway Finance Station is located in the Houston District of the Southern Area. OIG data analytics identified Broadway Finance Station had high amounts of refunds recorded to Account Identifier Code (AIC) 509, Voided PVI labels. The objective of this audit was to determine whether voided PVI...

Our objective was to evaluate whether virtual private network (VPN) access to the Postal Service’s Information Technology (IT) network was granted only to those individuals who require access. eAccess is used for requesting and approving access for applications and other IT infrastructure. We...

Financial differences are used to report financial adjustments for variances in financial transactions at postal retail units (PRU). Differences include inconsistencies between banking deposits and receipts, errors with transmitted sales and money order data, and stock shipments not received by the...

The OIG fielded a nationally-representative survey of microbusiness owners and employees, hosted a moderated online discussion board and an expert panel, and conducted interviews with Postal Service employees and executives. The OIG found that while microbusinesses are generally satisfied with the...

Our objective was to assess whether the U.S. Postal Inspection Service has developed and implemented adequate controls to ensure proper oversight of area cases. We found that the Postal Inspection Service does not have adequate controls and processes in place to oversee area cases. Postal inspectors...

This report presents the results of our self-initiated audit of Miscellaneous Non-Postal Revenue Refunds - Golden, IL, Post Office. The Golden, IL, Post Office is located in the Gateway District of the Great Lakes Area. The Golden Post Office is a Remotely Managed Post Office (RMPO),1 with...

Our objective was to evaluate mail delivery service issues at selected delivery units in the Ohio Valley District. In fiscal year (FY) 2018, the U.S. Postal Service’s Ohio Valley District received 67,263 customer contacts regarding mail delivery and customer service. Residents expressed concerns...

Based on our data analysis, miscellaneous services at the Sturgeon Bay Post Office totaled $4,325 for fiscal year (FY) 2019, Quarter (Q) 2, which is a significant change from having no activity for FY 2018, Q2. In addition, miscellaneous services for FY 2019, Q2, at the Sturgeon Bay Post Office were...