U.S. Postal Service

This report presents the results of our self-initiated audit of the efficiency of operations at the Seattle Processing and Distribution Center (P&DC) in Seattle, WA (Project Number 22-094). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks...

The primary mission of the U.S. Postal Service’s enterprise risk management (ERM) program is to provide reasonable assurance that significant risks to and opportunity losses for the organization are systematically and effectively identified, evaluated, and mitigated where appropriate. The...

Opportunities exist to enhance the Postal Service’s Collection Point Management System (CPMS) to make data management processes more efficient and improve the quality of CPMS data, according to a new white paper from the Postal Service Office of Inspector General. CPMS is a USPS data collection...

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the San Diego, CA, region (Project Number 22-077). These delivery units included the San Diego Downtown and Linda Vista...

The U.S. Postal Service’s International Service Center in San Francisco, CA (SFO ISC) houses select international and military mail processing functions and a retail unit. In April 2020, the lessor notified the Postal Service that they were discontinuing the facility lease and subsequent discussions...

This report presents the results of our self-initiated audit of the Efficiency of Operations at the Indianapolis Processing and Distribution Center (P&DC) in Indianapolis, IN (Project Number 22-080). We conducted this audit to provide U.S. Postal Service management with timely information on...

This management alert presents issues the U.S. Postal Service Office of Inspector General (OIG) identified during the State of Cybersecurity audit (Project Number 21-205). Our objective is to notify Postal Service management of risks associated with security control deficiencies identified during...

The U.S. Postal Service developed an overarching Continuity of Operations (COOP) plan that allows essential business functions to continue when there is a disruption of normal operations. In support of that plan, the Postal Service developed the Retail Systems COOP (Plan) to provide a methodology...

In April 2021, the U.S. Postal Service announced that, due to declining mail volume, it would relocate or remove unnecessary letter and flat sorting equipment as appropriate from 18 selected facilities to make space for package processing.Our objective was to review the Postal Service’s plan to...