Efficiency of Operations at the Delaware Processing and Distribution Center, Wilmington, DE

This report presents the results of our self-initiated audit of the efficiency of operations at the Delaware Processing and Distribution Center (P&DC) in Wilmington, DE. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We selected the Delaware P&DC based on Congressional interest in Delaware and concerns raised during a recent House Oversight and Reform Committee hearing. The Delaware P&DC is in the Chesapeake Division and processes letters, flats, and parcels. The Delaware P&DC services multiple 3-digit ZIP Codes in urban and rural communities.