U.S. Postal Service

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the San Diego, CA, region (Project Number 22-077). These delivery units included the San Diego Downtown and Linda Vista...

The U.S. Postal Service’s International Service Center in San Francisco, CA (SFO ISC) houses select international and military mail processing functions and a retail unit. In April 2020, the lessor notified the Postal Service that they were discontinuing the facility lease and subsequent discussions...

This report presents the results of our self-initiated audit of the Efficiency of Operations at the Indianapolis Processing and Distribution Center (P&DC) in Indianapolis, IN (Project Number 22-080). We conducted this audit to provide U.S. Postal Service management with timely information on...

This management alert presents issues the U.S. Postal Service Office of Inspector General (OIG) identified during the State of Cybersecurity audit (Project Number 21-205). Our objective is to notify Postal Service management of risks associated with security control deficiencies identified during...

The U.S. Postal Service developed an overarching Continuity of Operations (COOP) plan that allows essential business functions to continue when there is a disruption of normal operations. In support of that plan, the Postal Service developed the Retail Systems COOP (Plan) to provide a methodology...

In April 2021, the U.S. Postal Service announced that, due to declining mail volume, it would relocate or remove unnecessary letter and flat sorting equipment as appropriate from 18 selected facilities to make space for package processing.Our objective was to review the Postal Service’s plan to...

The U.S. Postal Service uses overtime to provide flexibility and meet its operational requirements. To aid in efficiently managing overtime, the Postal Service implemented the Overtime Administration System (OT Admin) – a web-based application intended to assist managers and supervisors in...

A new white paper from the U.S. Postal Service Office of Inspector General (OIG) assessed changes in the geographic distribution of collection points and retail sites, and the extent to which these changes display patterns that may have disproportionately affected populations in locations with...

In FY 2021, the U.S. Postal Service’s delivery network consisted of 163.1 million possible addresses, with more addresses – or delivery points – added every day. Delivering to every address is part of the Postal Service’s Universal Service Obligation (USO). In this white paper, the OIG sought to...