U.S. Postal Service

This interim report presents the results of our self-initiatedaudit of the efficiency of selected processes at the WyliePost Office in Wylie, TX (Project Number 22-066). This auditwas designed to provide U.S. Postal Service managementwith timely information on potential financial control risksat...

The U.S. Postal Service contracts for professional, technical, and information technology related services to supplement its workforce and support its operations. For service contracts, the contracting officer (CO) assigns key contract personnel to labor categories that are designated as essential...

The Transportation Cost System (TRACS) is a statistical sampling and data collection system the U.S. Postal Service uses to estimate transportation costs and distribute those costs to mail categories, set prices, create new products and services, and provide operational information to management...

During the fiscal year (FY) 2022 peak mailing season, U.S. Postal Service management implemented a new year-round strategy focused on a consistent build-up of employee complement, multi-year leases for facility space, and processing capacity to help ensure a successful peak mailing season. Our...

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Indianapolis, IN region (Project Number 22-091). These delivery units were the Plainfield Main Post Office (MPO) in...

BackgroundTo meet its customers’ demands and needs, the U.S. Postal Service addressed its financial and operational challenges by developing its Ten-Year Plan — Delivering for America: Our Vision and Ten-Year Plan to Achieve Financial Sustainability and Service Excellence (the Plan). The Plan...

A Negotiated Service Agreement (NSA) is a customized and mutually beneficial contractual agreement between the U.S. Postal Service and a specific mailer, customer, or organization to retain price-sensitive customers and encourage additional mail volume and revenue. An NSA provides for customized...

A Negotiated Service Agreement (NSA) is a customized and mutually beneficial contractual agreement between the U.S. Postal Service and a specific mailer, customer, or organization to retain price-sensitive customers and encourage additional mail volume and revenue. An NSA provides for customized...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lacey Branch in Lacey, WA (Project Number 22-098). The Lacey Branch is in the Washington District of the WestPac Area and services ZIP Codes 98513 and 98516, which...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Renton Main Post Office (MPO) in Renton, WA (Project Number 22-097). The Renton MPO is in the Washington District of the WestPac Area and services ZIP Codes 98055...