U.S. Postal Service

The post office lobby is the principal business office of the U.S. Postal Service. There are over 30,000 leased and owned Postal Service retail facilities nationwide. For most customers, the lobby is their only close-up view of Postal Service operations; therefore, its appearance directly affects...

The U.S. Postal Service uses Corporate Succession Planning to identify and develop top-performing employees to become future executives. In addition, a variety of leadership development programs align with competency models to develop upcoming leaders, including Managerial Leadership, Advanced...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Linwood Station in Indianapolis, IN (Project Number 22-087). The Linwood Station is in the Indiana District of the Central Area and services ZIP Code 46201, which...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Plainfield Main Post Office (MPO) in Plainfield, IN (Project Number 22-085). The Plainfield MPO is in the Indiana District of the Central Area and services ZIP Code...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Carmel Main Post Office in Carmel, IN (Project Number 22-086). The Carmel Main Post Office is in the Indiana District of the Central Area and services ZIP Codes...

The U.S. Postal Service’s Recognition and Awards Program is intended to recognize employees who have demonstrated outstanding performance, superior competence, or had some other significant accomplishment. For fiscal years (FY) 2018 to 2021, the Postal Service presented 133,330 awards totaling over...

The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service's bottom line. We use audits and...

This report presents the results of our self-initiated audit of the efficiency of operations at the Seattle Processing and Distribution Center (P&DC) in Seattle, WA (Project Number 22-094). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks...

The primary mission of the U.S. Postal Service’s enterprise risk management (ERM) program is to provide reasonable assurance that significant risks to and opportunity losses for the organization are systematically and effectively identified, evaluated, and mitigated where appropriate. The...

Opportunities exist to enhance the Postal Service’s Collection Point Management System (CPMS) to make data management processes more efficient and improve the quality of CPMS data, according to a new white paper from the Postal Service Office of Inspector General. CPMS is a USPS data collection...