U.S. Postal Service

During the fiscal year (FY) 2022 peak mailing season, U.S. Postal Service management implemented a new year-round strategy focused on a consistent build-up of employee complement, multi-year leases for facility space, and processing capacity to help ensure a successful peak mailing season. Our...

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Indianapolis, IN region (Project Number 22-091). These delivery units were the Plainfield Main Post Office (MPO) in...

BackgroundTo meet its customers’ demands and needs, the U.S. Postal Service addressed its financial and operational challenges by developing its Ten-Year Plan — Delivering for America: Our Vision and Ten-Year Plan to Achieve Financial Sustainability and Service Excellence (the Plan). The Plan...

A Negotiated Service Agreement (NSA) is a customized and mutually beneficial contractual agreement between the U.S. Postal Service and a specific mailer, customer, or organization to retain price-sensitive customers and encourage additional mail volume and revenue. An NSA provides for customized...

A Negotiated Service Agreement (NSA) is a customized and mutually beneficial contractual agreement between the U.S. Postal Service and a specific mailer, customer, or organization to retain price-sensitive customers and encourage additional mail volume and revenue. An NSA provides for customized...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lacey Branch in Lacey, WA (Project Number 22-098). The Lacey Branch is in the Washington District of the WestPac Area and services ZIP Codes 98513 and 98516, which...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Renton Main Post Office (MPO) in Renton, WA (Project Number 22-097). The Renton MPO is in the Washington District of the WestPac Area and services ZIP Codes 98055...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Kent Main Post Office (MPO) in Kent, WA (Project Number 22-096). The Kent MPO is in the Washington District of the WestPac Area and services ZIP Codes 98030, 98031...

International mail is primarily processed through the U.S. Postal Service’s International Service Centers (ISC). ISC operations focus on the timely and secure movement of international mail and packages. ISC staff use equipment to perform processing scans for events such as mail arrival and...

The U.S. Postal Service enters into customer agreements to provide customers with customized shipping solutions and mailing incentives. These agreements provide mutual benefits for the Postal Service and its customers. One type of customer agreement is a Negotiated Service Agreement (NSA), which is...