U.S. Postal Service

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Allapattah Station in Miami, FL. The Allapattah Station is in the Florida 3 District of the Southern Area and services ZIP Codes 33142 and 33242. These ZIP Codes...

Our objective was to assess Postal Service compliance with manual PVDS controls in the Atlantic Area and identify opportunities for improvement. We randomly selected 183 PS Forms 8125 to analyze for compliance. We reviewed documentation from the origin and destination offices to ensure forms were...

The U.S. Postal Service is replacing its aging mail delivery vehicle fleet with Next Generation Delivery Vehicles (NGDVs). The National Environmental Policy Act of 1969 (NEPA) requires agencies to prepare an Environmental Impact Statement (EIS) when evaluating major federal acquisitions that could...

Our objective was to determine whether costs incurred by the Postal Service, as they relate to contractor employee labor qualifications for paid invoices, conform to contract requirements. For our audit work, we randomly selected and reviewed 92 time and materials invoices from FY 2021. We tested to...

Our objective was to assess whether the Postal Service’smanagement of trailer utilization is effective. To accomplish ourobjective, we analyzed trailer utilization data, HCR schedules,and load scan performance for FY 2022. Further, we conductedobservations at facilities with average trailer...

The U.S. Postal Service’s Western Processing Region has about 84 Processing and Distribution Centers (P&DC) that assist in the Postal Service’s universal service obligation to bind the nation together and provide prompt, reliable, and efficient postal services to all communities. During fiscal year...

Our objective was to evaluate the U.S. Postal Service’s service performance of Election Mail during the November 2022 mid-term elections. To evaluate the service performance of Election Mail, we reviewed Election Mail policies, analyzed service performance data, and conducted 104 observations at...

This report presents a summary of the results of our self-initiated audits assessing the efficiency of selected processes at three selected retail units in the Arizona–New Mexico (AZ-NM) District. These retail units include Yuma Main Office, Lake Havasu City Post Office, and Phoenix-Sierra Adobe...

The U.S. Postal Service processes international mail to more than 180 countries throughout the world. The Postal Service encounters situations where mail service to foreign countries must be suspended due to lack of transportation, COVID-19 concerns, or other unrelated disruptions.Our objective was...

The U.S. Postal Service’s surface network uses highway contract routes, which are routes of travel served by contracted suppliers to transport mail between plants and other designated stops. The suppliers are expected to operate according to scheduled arrival and departure times defined in the...