U.S. Postal Service

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at four selected delivery units in the Milwaukee, WI region (Project Number 22-147) and responds to a request from Senator Tammy Baldwin asking for a review...

This management alert presents issues the U.S. Postal Service Office of Inspector General (OIG) identified during the Channel Partner Visibility and Compliance audit (Project Number: 22-069). Our objective is to provide notification of these issues for accelerated attention and action. Specifically...

The small business segment in the U.S. is growing and has a strong potential to generate more revenue for the Postal Service. Consumer expectations are changing, including demands for faster shipping. For small businesses to compete with larger competitors, they need help with speedy and efficient...

Every Postal Service-owned vehicle is assigned a Voyager Fleet card (Voyager card) to pay for its commercially purchased fuel, oil, and routine maintenance. Vehicles certified for unleaded gasoline are required to be fueled with unleaded regular or gasohol. A fuel consisting of a blend usually of 10...

The U.S. Postal Service processes approximately 98,000 address changes per day. The National Change of Address (NCOA) is the system of record for all change of address requests and stores approximately 160 million change of address records. The Postal Service processed nearly 36 million address...

Our objective was to determine whether the Postal Service complied with applicable maximum total compensation provisions of the PAEA and related Postal Service policies and guidelines for CY 2021. We reviewed Postal Service policies, procedures, and guidelines regarding compensation, benefits, and...

The Biden administration purchased rapid COVID-19 test kits to give to Americans free of charge for home use and partnered with the U.S. Postal Service to package and deliver the kits. Within a short period, the Postal Service established a test kit program, which facilitated ordering, fulfillment...

The U.S. Postal Service is required to provide universal service to every person in the United States. Most of Alaska’s communities are not connected due to its vast geography and lack of surface highway and road infrastructure. To meet its mission in Alaska, the Postal Service uses airplanes...

The U.S. Postal Service uses the Time and Attendance Collection System (TACS) as the primary application to collect employee time and attendance data to capture the number of workhours employees spend working various Postal Service operations.This was a follow-up to our Timecard Administration audit...

The U.S. Postal Service’s package volume and weight have increased as First-Class Mail has declined, representing a change in mail mix.The OIG found a correlation between total package weight and letter carrier injuries.The OIG found that the Postal Service has no specific protocols in place...