U.S. Postal Service

This report presents a summary of the results of our self-initiated audits assessing the efficiency of selected processes at three selected retail units in the Arizona–New Mexico (AZ-NM) District. These retail units include Yuma Main Office, Lake Havasu City Post Office, and Phoenix-Sierra Adobe...

The U.S. Postal Service processes international mail to more than 180 countries throughout the world. The Postal Service encounters situations where mail service to foreign countries must be suspended due to lack of transportation, COVID-19 concerns, or other unrelated disruptions.Our objective was...

The U.S. Postal Service’s surface network uses highway contract routes, which are routes of travel served by contracted suppliers to transport mail between plants and other designated stops. The suppliers are expected to operate according to scheduled arrival and departure times defined in the...

The U. S. Postal Service’s WestPac Area has about 2,996 delivery units to assist in the Postal Service’s universal service obligation to bind the nation together and provide prompt, reliable, and efficient postal services to all communities. As of September 2022, about 64,000 city and rural carriers...

The U.S. Postal Service’s Central Area has about 6,224 delivery units to assist in the Postal Service’s universal service obligation to bind the nation together and provide prompt, reliable, and efficient postal services to all communities. As of September 2022, about 78,000 city and rural carriers...

Our objective was to determine the effectiveness of the Postal Service’s fleet card program and identify opportunities for improvement. For this audit, we summarized previous audit findings and recommendations, interviewed Postal Service management, and engaged with a contractor to assess industry...

The Time and Attendance Collection System (TACS) is the primary application for collection of Postal Service employee time and attendance data. As of September 2021, the Postal Service had 653,167 employees, including more than 17,000 supervisors, who were compensated based on time entered in TACS...

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at six select delivery units in the Delaware–Pennsylvania 2 District in the Atlantic Area. These delivery units included the Germantown, Logan, and North...

This report presents a summary of the results of our self-initiated audits assessing the efficiency of selected processes at three selected retail units in the Massachusetts-Rhode Island (MA-RI) District (Project Number 22-188). These retail units include Fort Point Station, Woburn Post Office, and...

The Safety and Health Program is intended to provide guidance through effective training to support and sustain the U.S. Postal Service’s work environment. Industrial accidents involve personal injuries as well as property damage that can include motor vehicle damage under certain conditions...