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Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
23-130-R24
Report Description

This audit focused on determining the root causes of poor service performance and customer service issues in Colorado mountain towns. The audit team visited 13 delivery units and one processing and distribution center throughout the mountain towns; conducted observations of processing, delivery, and retail operations; interviewed personnel on challenges faced; and conducted data analysis on service performance.

Report Type
Audit
Agency Wide
Yes
Number of Recommendations
10
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 1 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
2 Yes $0 $0

Explore the feasibility of increasing personnel pay in Colorado mountain towns based on locality, including tracking all expenses for personnel detailed to these locations and other hiring costs.

U.S. Postal Service OIG

United States