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Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
23-038-R24
Report Description

Our objective was to evaluate the process for, cause of, and validity of refunds associated with the PRS product and examine the accuracy of manifested prices — the postage payments consolidators submit based on contractual rates. We conducted site visits and interviews and analyzed package data and consolidator refund requests.

Report Type
Audit
Agency Wide
Yes
Number of Recommendations
5
Questioned Costs
$32,547,562
Funds for Better Use
$0

Open Recommendations

This report has 3 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
1 Yes $0 $0

Strengthen the Parcel Return Service manifest verification process by incorporating the facility type as a required parameter.

4 Yes $0 $0

Develop and maintain an accurate list of active return delivery units in the Facilities Database.

5 Yes $0 $0

Enhance the Parcel Return Service refund review process to include an automated validation to verify that refunds are warranted, including an assessment of whether the return delivery units that received the packages were active at the time of mailing.

U.S. Postal Service OIG

United States