Federal Reports

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Waukesha Main Post Office (MPO) in Waukesha, WI (Project Number 22-147-2), and responds to a request from Senator Tammy Baldwin asking for a review of delivery operations in the Milwaukee, WI area. The Waukesha MPO is in the Wisconsin District of the Central Area and services ZIP Codes 53186, 53188, and 53189. These ZIP Codes serve about 94,982 people in a predominantly urban area.1 We judgmentally selected the Waukesha MPO based on the number of Stop-the-Clock (STC) scans2 performed at the unit.

This report presents the results of our self-initiated audit of the Efficiency of Operations at the Milwaukee Processing and Distribution Center (P&DC) in Milwaukee, WI (Project Number 22-154). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Milwaukee P&DC based on a review of clearance times; workhours, mail volume, and productivity; overall scanning performance; late, extra and cancelled trips; overtime and penalty overtime; and trailer utilization. The Milwaukee P&DC is in the Westshores Division, processes letters and flats,1 and services multiple 3-digit ZIP Codes in urban and rural communities2 (see Table 1).

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the North Milwaukee Station in Milwaukee, WI (Project Number 22-147-1) in response to a request from Senator Tammy Baldwin asking for a review of delivery operations in the Milwaukee, WI area. The North Milwaukee Station is in the Wisconsin District of the Central Area and services ZIP Code 53209. This ZIP Code serves about 46,451 people and is considered to be an urban community.1 We judgmentally selected the North Milwaukee Station based on the number of Stop-the-Clock (STC)2 scans occurring at the delivery unit, rather than at the customer’s point of delivery.