Federal Reports

The OIG identified the Top Management and Performance Challenges (TMPC) facing the Commission in FY 2024 as: 1) Implementation of the Strategic Plan: a) Implementation of new Cooperative Agreements with CNAs to Modernize and Enhance Program Compliance; b) Successful Implementation of the Section 898 Panel Recommendations; c) Use of an Enterprise-wide Risk Management (ERM) Framework. 2) Breakdowns in Internal Control over Financial Management and Reporting. Appendix A – Watch Item 1: List of Unimplemented OIG Audit Recommendations Watch Item 2: Program Growth and Resulting Risk Appendix B –898 Panel Recommendations for Commission action. OIG provided a draft of this report to Commission management, whose comments on the Commission’s progress in each challenge area have been considered and/or incorporated into this final version.

This report summarizes Office of Inspector General work and accomplishments from April 1 through September 30, 2023.

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.This interim report presents the results of our self‑initiated audit of delivery operations and property conditions at the Salisbury Post Office in Salisbury, MD. The Salisbury Post Office is in the Maryland District of the Atlantic Area and services ZIP Code(s) 21801, 21802, 21804, 21822, 21826, 21830, 21856 and 21865 (see Figure 1). These ZIP Codes serve about 84,938 people in a predominantly urban area. Specifically, of the people living in these ZIP Code(s), about 70,269 (82.7 percent) are considered living in urban communities and about 14,669 (17.3 percent) are considered living in rural communities.

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among about 280 processing facilities and 35,000 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail packages in near real-time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General (OIG) reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.This report presents the results of our self-initiated audit of the efficiency of operations at the Eastern Shore Processing and Distribution Facility (P&DF) in Easton, MD. We judgmentally selected the Eastern Shore P&DF based on a review of first and last mile failures; workhours; mail volume and productivity; scan compliance; and late, canceled, and extra trips. The Eastern Shore P&DF is in the Chesapeake Division and processes letters, flats, and parcels. The Eastern Shore P&DF services multiple 3-digit ZIP Codes in urban and rural communities.