Federal Reports

This Office of Inspector General (OIG) Care in the Community healthcare inspection program report describes the results of a focused evaluation of community care processes at eight South Central VA Health Care Network Veterans Integrated Service Network (VISN) 16 medical facilities with a community care program. 

This evaluation focused on six domains:
   •    Leadership and Administration of Community Care
   •    Community Care Diagnostic Imaging Results
   •    Administratively Closed Community Care Consults
   •    Community Care Provider Requests for Additional Services
   •    Care Coordination Activities for Patients Referred for Community Care
   •    Urgent Care in the Community

The OIG issued 13 recommendations for improvement in the six domains:
   •    Leadership and Administration of Community Care
     o    Community care oversight councils
     o    Staffing needs
     o    Patient safety event entry and briefing
     o    Community care document importing
   •    Community Care Diagnostic Imaging Results
     o    Significant findings alert
   •    Administratively Closed Community Care Consults
     o    Medical documents after administrative closure
   •    Community Care Provider Requests for Additional Services
     o    Request processing
     o    Approval and denial letters
   •    Care Coordination Activities for Patients Referred for Community Care
     o    Community Care–Care Coordination Plan note
     o    Appointment confirmation
   •    Urgent Care in the Community
     o    Community Care–Urgent Care Record note

This report presents the results of our audit of the Mail Theft Mitigation and Response: Sacramento, CA.