The VA Office of Inspector General (OIG) conducted an inspection to review concerns related to the mental health care provided at the Phoenix VA Health Care System (facility) to a patient who died by suicide in 2019.The patient initially established mental health care at the facility in 2017. Upon the patient’s request to reestablish mental health care in 2019, a social worker referred the patient for non-VA psychological diagnostic testing.The OIG found that, while the patient awaited the testing, facility staff failed to offer mental health treatment. The social worker did not complete a suicide risk assessment and relied on another social worker’s suicide risk assessment completed eight months prior. A family member called and left a voicemail message for the social worker. However, the social worker’s documentation did not include essential information, specifically, that the patient died by suicide. Upon learning of the patient’s death by suicide, a Suicide Prevention Coordinator failed to complete timely documentation of outreach to the patient’s family.The OIG found that the mental health delegate did not approve the community care psychology consult within three business days, as required by VHA, and the third-party administrator scheduled the patient for therapy rather than psychodiagnostics testing. Additionally, the OIG found that facility scheduling staff did not complete required outreach efforts when the patient missed a primary care appointment one day prior to the patient’s death by suicide, and the Suicide Prevention Coordinator did not complete the patient’s behavioral health autopsy within 30 days, as required.The OIG made seven recommendations related to consideration of administrative action related to the patient’s care, suicide risk assessment, electronic health record documentation, timely community care authorization, missed appointment procedures, community care scheduling accuracy, and timely completion of behavioral health autopsies.
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
|---|---|---|---|---|---|
| Department of Veterans Affairs | Deficiencies in Care and Administrative Processes for a Patient Who Died by Suicide, Phoenix VA Health Care System, Arizona | Inspection / Evaluation |
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View Report | |
| Nuclear Regulatory Commission | The Defense Contract Audit Agency (DCAA) Audit Report Number 3311-2019W10100001 | Audit | Agency-Wide | View Report | |
| Department of Housing and Urban Development | HUD and its CDBG-DR grantees have experienced challenges related to the COVID-19 Pandemic | Audit | Agency-Wide | View Report | |
| National Science Foundation | GONE Act Risk Assessment: NSF’s Grant Closeout Process | Review |
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View Report | |
| Internal Revenue Service | Interim report - IRS COVID-19 Response Timeline and Policies to Protect Employee Health and Safety. | Audit | Agency-Wide | View Report | |
| Internal Revenue Service | Interim Report – The IRS Leveraged Its Telework Program to Continue Operations During the COVID-19 Pandemic | Inspection / Evaluation | Agency-Wide | View Report | |
| U.S. Agency for International Development | Examination of DevTech Systems, Inc's Incurred Cost Proposal for the Year Ended December 31, 2017 | Other |
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View Report | |
| Department of Energy | Allegation on Weapons Quality Assurance at the Kansas City National Security Campus | Inspection / Evaluation |
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View Report | |
| Federal Housing Finance Agency | Enterprise Business Resiliency: Risk Mitigation and Plan Development | Other | Agency-Wide | View Report | |
| Federal Housing Finance Agency | For Nine Years, FHFA Has Failed to Take Timely and Decisive Supervisory Action to Bring Fannie Mae into Compliance with its Prudential Standard to Ensure Business Resiliency | Inspection / Evaluation | Agency-Wide | View Report | |