Federal Reports

We audited the Puerto Rico Housing Finance Authority’s (PRHFA) Homebuyer Assistance Program (HBA), which provides eligible applicants with closing costs and downpayment assistance for the purchase of a primary residence. The U.S. Department of Housing and Urban Development (HUD) provided its grantee, the Puerto Rico Department of Housing (PRDOH), $495 million in Community Development Block Grant Disaster Recovery funds for HBA Our objective was to determine whether PRHFA was on track for delivering the expected program outcomes and the impact the program had on home ownership rates in Puerto Rico after Hurricanes Irma and Maria. We found that HBA program participants were mostly satisfied with the program and stated that it had a significant impact on their lives by helping them obtain a safe and stable home for themselves and their families. The program was on track to deliver the expected outcomes as defined in the subrecipient agreement, including, but not limited to, the number of program applications received, reviewed, and approved per month and monthly funds disbursed to assist participants obtaining housing. However, PRDOH, which is responsible for monitoring the progress of the program, did not have current and reliable data to measure the program’s effect on home ownership rates in Puerto Rico. In addition, PRHFA inappropriately allowed participating lending institutions to calculate financial assistance award amounts. Further, PRHFA did not have clear and consistent guidelines to determine household income and final HBA financial assistance awards. As a result, PRHFA cannot ensure that it distributed disaster recovery funds equitably among eligible program participants. We recommend that the Director of the Office of Disaster Recovery work with PRDOH and PRHFA to (1) update its action plan and program guidelines to reflect the current method(s) being used by the agency to measure the impact of the HBA program, (2) develop and implement clear and consistent guidance and procedures that establish a verifiable method for determining financial awards and provide necessary training to participating lending institutions, and (3) provide training and guidance to participating lending institutions related to the updated guidelines and procedures for determining the financial award granted to HBA participants to ensure that program funds are distributed in an equitable manner.

Promoting positive customer retail lobby experiences is a focus area in the U.S. Postal Service’s Delivering for America plan. Retail lobbies are where many customers interact with the Postal Service, such as when buying stamps or mailing packages. The Postal Service collects data on retail lobby customer experiences, such as cleanliness, transaction times, staff courtesy, and mailing supply availability, through mystery shoppers, surveys, and observations. The Postal Service’s New York 1 District — which includes Manhattan, the Bronx, Staten Island, and Brooklyn — recently had low retail lobby customer experience scores. When issues are identified, offices must implement corrective actions to promote customer experiences and service in a manner that reflects the Postal Service’s positive image and brand.

In July 2023, we conducted on-site, unannounced inspections of six U.S. Customs and Border Protection (CBP) facilities in the Rio Grande Valley area, specifically three U.S. Border Patrol facilities and three Office of Field Operations ports of entry. At the time of our on-site inspection, Border Patrol held 2,020 detainees in custody in the Donna and Ursula Centralized Processing Centers (CPC).

We audited costs claimed by the Indiana Department of Natural Resources, Division of Fish & Wildlife under WSFR grants awarded by FWS and had no findings.