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Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
23-119-R24
Report Description

Promoting positive customer retail lobby experiences is a focus area in the U.S. Postal Service’s Delivering for America plan. Retail lobbies are where many customers interact with the Postal Service, such as when buying stamps or mailing packages. The Postal Service collects data on retail lobby customer experiences, such as cleanliness, transaction times, staff courtesy, and mailing supply availability, through mystery shoppers, surveys, and observations. The Postal Service’s New York 1 District — which includes Manhattan, the Bronx, Staten Island, and Brooklyn — recently had low retail lobby customer experience scores. When issues are identified, offices must implement corrective actions to promote customer experiences and service in a manner that reflects the Postal Service’s positive image and brand.

Report Type
Audit
Location

New York, NY
United States

Number of Recommendations
3
Questioned Costs
$0
Funds for Better Use
$0

U.S. Postal Service OIG

United States