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Website
https://www.uspsoig.gov
Abbreviation
USPS
Agencies
U.S. Postal Service
Postal Regulatory Commission
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors

What Not to Report to the OIG Hotline

The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links

Hotline Page
https://www.uspsoig.gov/form/file-online-complaint
Whistleblower Protection Page
https://www.uspsoig.gov/whistleblower-retaliation-faq

Kansas-Missouri District: Delivery Operations in the St. Louis, MO, Area

2025
25-100-R25
Audit
U.S. Postal Service OIG
U.S. Postal Service

During the week of June 2, 2025, we performed a self-initiated audit at the St. Louis Processing and Distribution Center (P&DC) and Network Distribution Center (NDC) and seven delivery units serviced by the two plants. The delivery units included the Ballwin, O’Fallon, and St. Charles Main Post...

Protecting Revenue for Returned Parcel Select Packages

2025
25-053-R25
Audit
U.S. Postal Service OIG
U.S. Postal Service

In fiscal year (FY) 2024, the U.S. Postal Service handled more than 11.6 million undeliverable Parcel Select packages that were scanned as return-to-sender. The Postal Service must process these packages at the post offices that serve the original delivery address and the return address. To receive...

Fleet Modernization: E-Transit Vehicle Acquisition Update

2025
25-063-R25
Audit
U.S. Postal Service OIG
U.S. Postal Service

A key facet of the U.S. Postal Service’s Delivering for America plan is a nearly $10 billion investment to modernize its aging delivery vehicle fleet. The Postal Service plans to acquire 106,480 vehicles between fiscal years (FY) 2023-2028, 9,250 of which are E-Transits — a left-hand drive (LHD)...

Postal Service’s Workplace Violence Prevention Program

2025
25-062-R25
Audit
U.S. Postal Service OIG
U.S. Postal Service

Under the Occupational Safety and Health Act of 1970, the U.S. Postal Service is obligated to provide its employees with a safe and healthy place to work. The Postal Service proactively meets this obligation by implementing policies, procedures, special teams, and reporting tools related to...

Network Changes: Local Transportation Optimization in the New Orleans Region

2025
25-057-R25
Audit
U.S. Postal Service OIG
U.S. Postal Service

In October 2023, the U.S. Postal Service deployed a major change to operations when it began piloting its Local Transportation Optimization (LTO) initiative. The initiative was designed to reduce the number of transportation trips to and from select post offices and increase the amount of mail...

Communication of Local Changes to Priority Mail Express Service

2025
25-056-R25
Audit
U.S. Postal Service OIG
U.S. Postal Service

Priority Mail Express (PME), formerly Express Mail, was introduced in the 1970s as the U.S. Postal Service’s fastest product, and as the best option for customers to send time-sensitive documents and packages by offering a next-day to two-day service guarantee. Recent transformations to postal...

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