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Abbreviation
AMTRAK
Agencies
Amtrak (National Railroad Passenger Corporation)
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline
Contract and Grant Fraud Environmental, Health, and Safety Violations Computer Crimes Product Substitution and Suspect/Counterfeit Parts Bribery, Kickbacks, and Gratuities False Statements and False Claims Conflicts of Interest and Ethical Conduct Violations Travel Fraud Theft or Abuse of Government Property Violation(s) of Criminal Law and/or the Civil False Claims Act in Connection with a Federal Contract Other Violations of Federal Laws and Regulations Any Issue Believed to be Fraud, Waste, or Abuse Related
What Not to Report to the OIG Hotline
Amtrak Emergencies - Amtrak emergencies should be directed to the Amtrak Police Department at 1-800-331-0008. Customer Service Complaints - If you wish to submit a customer service complaint, such as issues related to train delays, cleanliness of trains, demeanor of Amtrak employees, and/or to request a refund, please contact Amtrak Customer Service or 1-800-USA-RAIL.

Employee Terminated for Theft of Funds from Credit Cards of Amtrak Customers

2020
OIG-WS-2020-339
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

An Amtrak Customer Service Representative in Reno, Nevada, was terminated from employment on July 20, 2020, following his administrative hearing. Our investigation found the employee stole funds from credit cards presented to him by Amtrak customers purchasing train travel. The cards, known as J-Pay...

Governance: Early Planning and Oversight Deficiencies Led to Initial Program Failures and Continued Risks to the Moynihan Train Hall Program

2020
OIG-A-2020-014
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

The objective for this management advisory report was to assess the effectiveness of the company’s management and oversight of the program, including the extent to which it has identified and mitigated schedule and budget risks.We found that the company has taken significant steps to remedy early...

Governance: Observations on Amtrak’s Use of CARES Act Funds

2020
OIG-MAR-2020-013
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)
Pandemic

The objective for this management advisory report was to monitor and assess how the company is using CARES Act funds and the controls it has in place to accurately account for and report on them.The company experienced a sharp drop in ridership and passenger revenues in March 2020 as a result of the...

Medical Services Provider Sentenced for Health Care Fraud

2020
OIG-WS-2020-338
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

John Mckoy previously pleaded guilty in U.S. District Court, Eastern District of Pennsylvania, on June 14, 2019, to multiple health care fraud charges related to a scheme to defraud Amtrak’s health care plan. McKoy was the owner and operator of several neighborhood health carefacilities, including...

Five Individuals Plead Guilty to Health Insurance Fraud Scheme, Sentenced to Prison, Ordered to Pay $62,836 Restitution

2020
OIG-WS-2020-337
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Five individuals who worked for Empire Care Dental at various California locations, including one dentist, one dental hygienist, and three office managers pleaded guilty to Health Insurance Fraud and to Practicing Dentistry Without a License. Our investigation disclosed that representatives of...

Employee Terminated and Another Reprimanded for Misuse of Company Vehicle

2020
OIG-WS-2020-336
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A supervisor and foreman in Chicago, Illinois, were terminated from employment on June 11, 2020 and issued a written reprimand on June 18, 2020, respectively, for violating company policies. Specifically, our investigation found that the supervisor violated company policies by driving a company...

Employee Pleads Guilty to Theft of Property, Sentenced to One Year Probation, Ordered to Pay $56,297 Restitution

2020
OIG-WS-2020-335
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A former Carman/Welder in Beech Grove, Indiana, pleaded guilty in United States District Court, Southern District of Indiana, to theft of property on July 17, 2020. The former employee was sentenced to one-year probation, a $4,000 fine and ordered to pay $56,297 in restitution to Amtrak. Our...

Machinist Resigns After Violating Company Policy on Pornography

2020
OIG-WS-2020-334
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A former Machinist based in Albany-Rensselaer, New York, violated company policies by viewing pornographic videos during work hours on his company-owned computer. The videos were stored and accessed on a USB device. He admitted to viewing the videos and resigned on June 18, 2020, following his...

Three Employees Terminated for Allowing a Doctor to Fraudulently Bill Amtrak's Health Plan

2020
OIG-WS-2020-333
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A Technician in Los Angeles was terminated from employment on May 20, 2020, and a Customer Service Supervisor and an Operations Supervisor from Los Angeles were terminated from employment on June 23, 2020, following their administrative hearings. Our investigation found that the employees violated...

Safety and Security: Management of the Police Department Has Recently Improved, but Foundational Decisions Are Needed on its Role and Priorities

2020
OIG-A-2020-012
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

The objective for this report was to evaluate the extent to which the company employs key practices to ensure the efficiency and effectiveness of its police force. We found that, over the past two years, the company has significantly improved its oversight and management of its police department but...

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