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Abbreviation
AMTRAK
Agencies
Amtrak (National Railroad Passenger Corporation)
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline
Contract and Grant Fraud Environmental, Health, and Safety Violations Computer Crimes Product Substitution and Suspect/Counterfeit Parts Bribery, Kickbacks, and Gratuities False Statements and False Claims Conflicts of Interest and Ethical Conduct Violations Travel Fraud Theft or Abuse of Government Property Violation(s) of Criminal Law and/or the Civil False Claims Act in Connection with a Federal Contract Other Violations of Federal Laws and Regulations Any Issue Believed to be Fraud, Waste, or Abuse Related
What Not to Report to the OIG Hotline
Amtrak Emergencies - Amtrak emergencies should be directed to the Amtrak Police Department at 1-800-331-0008. Customer Service Complaints - If you wish to submit a customer service complaint, such as issues related to train delays, cleanliness of trains, demeanor of Amtrak employees, and/or to request a refund, please contact Amtrak Customer Service or 1-800-USA-RAIL.

Safety and Security: Management of the Police Department Has Recently Improved, but Foundational Decisions Are Needed on its Role and Priorities

2020
OIG-A-2020-012
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

The objective for this report was to evaluate the extent to which the company employs key practices to ensure the efficiency and effectiveness of its police force. We found that, over the past two years, the company has significantly improved its oversight and management of its police department but...

Amtrak Officials Counseled for Inappropriate Use of Company Email

2020
OIG-WS-2020-332
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

Two senior-level employees in Washington, D.C., were counseled about misuse of company email as a result of an OIG investigation. The investigation found that the employees violated company policy by inappropriately using company e-mail to make political statements and to sending politically biased...

Assistant Passenger Conductor Fired for Using Stolen Identification to Gain Employment

2020
OIG-WS-2020-331
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

An Assistant Passenger Conductor based in Washington, D.C., was terminated from employment on May 27, 2020, after our investigation revealed that he had gained employment at the company by using fraudulent forms of identification. During his employment with the company, the employee was arrested and...

Employee Terminated for Providing False Information on Employment Application and Being Dishonest with Investigators

2020
OIG-WS-2020-329
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A Trackman in Jackson, Michigan, was terminated from employment on June 15, 2020, following an administrative hearing for violating company policy. Our investigation found that the employee submitted false information on the background questionnaire of his employment application, which was...

Employee Terminated for Failure to Report Arrests and Convictions

2020
OIG-WS-2020-330
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A Coach Cleaner in New Orleans, Louisiana, was terminated from employment on June 18, 2020, following an administrative hearing for violating company policy. Our investigation found that the employee failed to report multiple arrests and criminal convictions for drug and weapons related charges...

FORMER CONTRACTOR VIOLATED POLICY BY WRONGFULLY UPLOADING SENSITIVE AND PROPRIETARY COMPANY DATA

2020
OIG-WS-2020-328
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A contractor providing information technology security services for Amtrak violated company policies by wrongfully uploading sensitive and proprietary Amtrak data to his personal Google cloud storage and a personally owned USB flash drive without company knowledge or approval. Our agents were able...

Semiannual Report to Congress #61 (October 1, 2019 to March 31, 2020)

2020
SAR-61
Semiannual Report
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

I am pleased to submit the Amtrak Office of Inspector General Semiannual Report to the United States Congress for the six months ending March 31, 2020. We are submitting this report at a time when Amtrak is facing unprecedented challenges as a result of the coronavirus pandemic. Ridership has...

Employee Terminated for Failure to Report Arrests, Convictions and Inappropriate Use of Leave

2020
OIG-WS-2020-327
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

A Carman/Welder in Beech Grove, Indiana, was terminated from employment on May 19, 2020, following an administrative hearing for violating company policy. Our investigation found that the employee failed to disclose his criminal convictions occurring prior to his employment on his initial...

One Employee Terminated, One Resigns From the Company for Unauthorized Entry and Theft

2020
OIG-WS-2020-326
Investigation
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

One Amtrak electrician in Beech Grove, Indiana, resigned from his position on May 4, 2020, and a second was terminated from employment on May 11, 2020, following his administrative hearing. Our investigation found that both employees entered a supply area without authorization and stole company...

Information Technology: Mobile Device Security Needs to Improve to Better Protect Company Data from Compromise

2020
OIG-A-2020-010
Audit
Amtrak (National Railroad Passenger Corporation) OIG
Amtrak (National Railroad Passenger Corporation)

The Office of Inspector General (OIG) conducted an audit of Amtrak’s (the company) efforts to manage its mobile devices and protect the company data from cybersecurity compromise. Our audit objective was to assess the extent to which the company is accurately accounting for and securing mobile...

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