U.S. Postal Service

The U.S. Postal Service grew its package business significantly between 2012 and 2017, with the number of packages delivered nearly doubling. To achieve this, the Postal Service has relied extensively on middlemen, known as “channel partners,” who work with ecommerce merchants in different ways and...

This report presents the results of our self-initiated audit of No Sale Transactions – Brooklyn, NY, New Lots Station. The Brooklyn New Lots Station is in the Triboro District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on...

Our objective was to assess the service performance of inbound international letter post mail and strategies to meet service performance standards.

The U.S. Postal Service operates one of the largest vehicle fleets in the U.S. In fiscal year (FY) 2017, the Postal Service used 205,997 vehicles, primarily to deliver and collect mail. Each of these Postal owned vehicles are issued a fleet card to pay for commercially purchased fuel, oil, and...

This report presents the results of our audit of the Local Travel Reimbursement – Santa Ana, CA, Processing & Distribution Center (P&DC) Window. The Santa Ana P&DC retail facility is in the Santa Ana District of the Pacific Area. This audit was designed to provide U.S. Postal Service management with...

Strong consumer demand for goods purchased over the Internet has driven growth in the package market despite otherwise declining mail volume. This growing package segment provides the U.S. Postal Service an opportunity to expand services and increase revenue. With this growth, city carriers and non...

The Postal Service defines undistributed labor as mechanic and garagemen work order hours that are less than the actual paid hours. The target variance between these metrics is +/- 3 percent of work hours. Time above 3 percent indicates mechanics’ work hours were not captured or identified on work...

The Postal Service’s goal is for 95 percent of city letter carriers to return from street operations before 5 p.m. and 100 percent by 6 p.m. Carriers returning to their units on time helps the Postal Service meet its operational goals. In FY 2017, South Florida District city carriers and CCAs...

This report presents the results of our audit of the Bank Deposits – Brandywine, MD, Post Office. The Brandywine Post Office is in the Capital District of the Capital Metro Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control...

This report presents the results of our audit of Bank Deposit Procedures – Bronx, NY, Botanical Station. The Botanical Station is in the New York District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control...