U.S. Postal Service

Our objective was to assess the U.S. Postal Service’s employee background screening process in the San Francisco, Bay-Valley, and Sierra Coastal districts to determine whether they ensured individuals selected for employment were suitable to maintain the safety and security of the mail and uphold...

Our objective was to determine the effectiveness of the March 2017 Highway Contract Route (HCR) baseline fuel price per gallon (ppg) procedural guidance for all HCR contracts awarded or renewed between June 1 and October 1, 2017. The U.S. Postal Service uses supplier-operated HCR to transport mail...

Our objective was to determine whether the U.S. Postal Service’s Expansion of Package Sorters capital investment achieved expected savings and performance metrics.

The Postal Service has service standards (timeliness goals) for delivering FCM after receiving it from a customer. A service standard represents the level of service the Postal Service attempts to provide to its customers. The service standard is determined by which geographic location mail...

The Postal Service has experienced package volume growth that has created the need for increased vehicle cargo-handling capacity. Additionally, the existing fleet of LHD vehicles in service have exceeded their end-of-life projections and have ongoing operating costs that are higher than their value...

The U.S. Postal Service uses the Customer Service Adjusted Workload (CSAW) and Customer Service Variance (CSV) models to optimize retail and customer service operations. The CSAW model is used daily to record the actual workload in customer service units. Supervisors input actual workload for manual...

The Postal Accountability and Enhancement Act of 2006 was enacted at a time when mail was a primary vehicle for advertising, correspondence, and business transactions. Since that time, consumer behavior and the marketing industry have significantly changed. Digital advertising, electronic bill pay...

Our objective was to assess the efficiency of the U.S. Postal Service’s transportation consolidations of mail (loading, unloading, and trailer utilization) for long-distance Highway Contract Routes (HCR) at the Atlanta Network Distribution Center (NDC).

To address the threats and opportunities presented by ecommerce, the Postal Service could provide services close to its core competencies to serve ecommerce businesses reliant on return shipping as a part of their business model. The Postal Service is well situated to serve the product returns...

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Mail processing facilities are required to complete daily mail counts and self-report on-hand mail, delayed mail, late-arriving mail, and mail processed after the cut-off time...