U.S. Postal Service

This report presents the results of our self-initiated audit of Local Purchases and Payments – Otisville, MI, Main Post Office. The Otisville Post Office is located in the Detroit District of the Great Lakes Area. This audit was designed to provide U.S. Postal Service management with timely...

This report presents the results of our audit to assess management’s corrective action to address mail delivery issues for customers serviced by the Cimarron Hills Station . The Cimarron Hills Station is in Colorado Springs, CO, in the Colorado/Wyoming District, Western Area. This audit was...

This report responds to a request from Sen. Heidi Heitkamp of North Dakota about employee issues at the Dickinson Post Office. In response to that request, our objectives were to determine whether the U.S. Postal Service complied with employee payment requirements and assess employee engagement and...

The objective was to assess the effectiveness of the Terminal Handling Services (THS) the U.S. Postal Service uses to sort and transport mail in the Southern Area. THS suppliers load mail into FedEx air containers and deliver them to FedEx for transportation across the nation. They also transport...

This report responds to a request from U.S. Congressmen Michael Capuano and Stephen Lynch regarding unauthorized timecard manipulations that impacted employee workhours at selected U.S. Postal Service facilities in the Greater Boston District. Our objective was to assess whether timecard adjustments...

The U.S. Postal Service offers a postage rate discount to mailers for presorting, pre-barcoding, handling, or transporting of mail. These workshare discounts incentivize mailers to perform specific activities that the Postal Service would otherwise have to perform. They allow the Postal Service to...

The Postal Service is responsible for about 195 million square feet of roofing across its portfolio of 8,349 owned facilities. We reviewed a statistical sample of 203 Postal Service-owned facilities. Our objective was to evaluate the effectiveness of the U.S. Postal Service’s roofing preventive...

This report presents the results of our self-initiated audit of Refunds and Voids at the Hoffman Estates, IL, Branch. The Hoffman Estates Branch is in the Central Illinois District of the Great Lakes Area. This audit was designed to provide U.S. Postal Service management with timely information on...

As Millennials come into their economic prime, understanding how they use mail and the ways to best serve their needs is of crucial importance to the Postal Service. The OIG therefore conducted qualitative and quantitative research to provide a more comprehensive view of how Millennials – defined in...

Our objective was to evaluate Flats Sequencing System (FSS) performance in the Capital Metro Area.In October 2008, the U.S. Postal Service began nationwide deployment of 100 FSS machines to sort flat-shaped mail (flats) such as large envelopes, newspapers, catalogs, and magazines into letter carrier...