Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
DR-AR-18-005
Report Description
The U.S. Postal Service uses the Customer Service Adjusted Workload (CSAW) and Customer Service Variance (CSV) models to optimize retail and customer service operations. The CSAW model is used daily to record the actual workload in customer service units. Supervisors input actual workload for manual distribution of letters and flats volume in this system. Our objective was to assess the accuracy of earned workhours in customer service operations in the Tennessee District.
Report Type
Audit
Location
TN
United States
Number of Recommendations
5
Questioned Costs
$8,577,581
Funds for Better Use
$228,631
