U.S. Postal Service

At the request of the U.S. Office of Personnel Management (OPM) Office of Inspector General, we performed procedures agreed upon by the OPM’s Inspector General and the Chief Financial Officer. This attestation engagement is an annual requirement of the U.S. Office of Management and Budget. Our...

This management alert presents Access Issues Identified in the Mail Processing Environment. These issues came to our attention during our ongoing Review of Information Technology Network Performance audit. The issues require immediate attention and remediation.

The mixed delivery and collection vehicle fleet primarily supports Postal Service operations such as mail collection, mixed package delivery routes, and relay drop-offs for city carriers. However, the existing fleet of vehicles had aged beyond its planned life, requiring frequent repairs. To address...

Coordination and Optimization Technologies (COTs) — a combination of algorithms, data analytics, machine learning and platform technologies — are playing a critical role in driving innovation in parcels delivery, such as on-demand deliveries by independent drivers or the in-store fulfillment of...

Two previous studies by the OIG pointed to physical advertising’s strength in leaving a lasting impression and its ability to make an emotional connection with consumers. This time, we extended our research to examine how physical advertising compares with digital advertising for branding purposes...

In 2007, the Postal Service introduced the Continuous Improvement (CI) Program as a management strategy to produce both immediate and sustainable, continuous process improvements. CI is an ongoing effort to improve Postal Service products, services, or processes. The Postal Service uses the Lean Six...

Our objective was to evaluate the U.S. Postal Service’s identity verification internal controls for its Change of Address (COA) service.

Our objective was to determine whether the network perimeter firewalls are properly configured and functioning to safeguard information technology (IT) according to Postal Service standards and industry best practices. Perimeter firewalls are the first line of defense of an organization’s IT network...

This report presents the results of our self-initiated audit of Local Purchases and Payments – Marietta, OH, Post Office. The Marietta Post Office is in the Ohio Valley District of the Eastern Area. This audit was designed to provide U.S. Postal Service management with timely information on...

We examined the customer experiences associated with the Postal Service’s Customer Care Centers (CCCs). We found four ways USPS could improve the customer experience: preventing calls with better information and fixing underlying issues; decreasing customer effort when calling the CCCs; shortening...